Sr. Assistant Director of Client Services, Outreach, and Student Employment - Greensboro, United States - North Carolina A & T State University
Description
This position assist with the day to day operations of the office, work collaboratively with auditors, write and review office policies and procedures, provide training for the staff, handling Call Center Staff, Front Desk Associates, and Federal Student Employment assignment and reporting.
The individual in this position also assumes leadership and decision making responsibility in any situation where the Associate Director is unavailable.
The position will have direct supervisory responsibility over a unit(s) to meet the business need of the office and university.
Primary Function of Organizational Unit
North Carolina Agricultural and Technical State University is an 1890 land-grant doctoral research university dedicated to learning, discovery, and community engagement.
The University provides a wide range of educational opportunities from bachelor's to doctoral degrees in both traditional and online environments.
With an emphasis on preeminence in STEM and a commitment to excellence in all its educational, research, and outreach programs, North Carolina A&T fosters a climate of economic competitiveness that prepares students for the global society.
The primary purpose of the Office of Student Financial Aid is to administer financial aid in a professional and compassionate manner to students and other customers while assuring the University's compliance with Federal, State and Institutional regulations.
The office is also responsible for reconciling programs, conducting workshops, ensuring compliance with athletic aid as well as other responsibilities.
Work Hours 8-5pm M-F Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.
Required Competency Client/Customer Service Duties
The Sr. Assistant Director must communicate orally and written with parents, students, staff, other department heads, and managers. The Sr. Assistant Director will serve in the absence on the Student Services Committee.
The person in this position should be able to present information on financial assistance to the public at regional, local and institutional conferences.
The Sr. Assistant Director must be an active listener, give constructive feedback, demonstrate nonverbal communication, and develop rapport with stakeholders.Required Competency Program Management Duties
The Sr.
Assistant Director organizes document processing within the Financial Aid Office, serves as the Work-Study program assistant, and in addition, serves as the supervisor for Work-Study students in the Financial Aid office.
Sr. Assistant Director assists the Student Employment Manager in all aspects of student employment.This position also works with the Associate Director to ensure that the Study Abroad program documentation is complete and recorded accurately.
The Sr. Assistant Director is responsible for assembling, processing, and verifying all incoming undergraduate and law application documents.Required Competency Decision Making Duties
Awards financial aid, including but not limited to Federal Work-Study, in accordance with Federal State and institutional guidelines. May review special circumstances and independent appeals. The incumbent applies multiple regulations to complete assignments (i.e. compliance with the Privacy Act).
The candidate must have knowledge and use of effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions.
Takes action consistent with available facts, constraints and anticipated consequences.Required Competency Information/Records Administration Duties
Performs verification procedures, reviews financial aid records for eligibility requirements; reviews Satisfactory Academic Progress; audits files, develops and disseminates financial aid information to a diverse public.