Front Desk/Technician - Delray Beach, FL
2 days ago
Job description
Full-time
Description
Responsible for front desk and technician support to the clients/patients of the store/clinic. Provides support to the Doctor and Office Manager to ensure an excellent patient flow. Resolves internal and external customer concerns raised during the visit in a manner that support the achievement of high degree of customer satisfaction overall.
Essential Functions
Front Desk
Duties include conveying a commitment to providing unsurpassed Customer Service by performing the following Service Process steps:
· Ensures insurance is properly verified prior to doctor encounter and scanned prior to visit
· Responsible for professionally greeting patients and extend exceptional customer service for a positive client/patient experience
· Answering the phones properly and in a timely manner
· Explaining the process and exam pricing in a transparent way (when asked)
· Checking in and pretesting patients in an efficient and accurate manner
· Taking all necessary information from patients from a front desk/ technician perspective
· Serves as a center of excellence for others with focus
· Handles tasks, such as adjusting, or fitting eyewear carefully and correctly
· Responsible for collecting copays; handle payments in accordance with standard operating procedures
· Responsible for properly and accurately dispensing eyewear and contacts
· Responsible for ordering contacts
Technician duties include:
· Assist with patient care and conduct pre-test for eye examinations
· Gather medical history information from patient
· Explain the testing process to patients, preparing them, and administering tests on visual capabilities
· Keep records, inventory, and notes during examinations
· Maintain and clean examination equipment
· Assist in answering the phone and scheduling appointments, when needed
· Assist with dispensing and performing minor adjustments on eyewear, when needed
· I&R-showing patients how to wear contacts and proper hygiene
· Takes personal ownership to achieve personal and store results
· Other duties as assigned
Requirements
Job Specifications
Typically has the following skills or abilities:
One to two years' experience working in retail, customer service, optical retail store, or related experience
Intermediate computer skills and knowledge
Strong communication skills to be able to work with a diverse client group of all socio-economic backgrounds
Enjoys working as part of a team to support legendary patient care
Enjoys working in a fast-paced environment
Strong organizational skills
Effective verbal and written communication skills
Demonstrated ability to learn, support change management and assimilate new information quickly
Ability to use independent judgment/discretion for problem and discern when an escalation is necessary on more complex issues or situations to Office Manager
Preferred Skills
Bilingual (English / Spanish)
Experience or understanding of healthcare industry or terminology
Previous front desk or technician experience helpful, however, will train and develop qualified candidates
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.
Salary Description
$ /hr
Similar jobs
Responsible for front desk and technician support to the clients/patients of the store/clinic. Provides support to the Doctor and Office Manager to ensure an excellent patient flow. · Ensures insurance is properly verified prior to doctor encounter and scanned prior to visit. · R ...
4 days ago
· Description · Responsible for front desk and technician support to the clients/patients of the store/clinic. Provides support to the Doctor and Office Manager to ensure an excellent patient flow. Resolves internal and external customer concerns raised during the visit in a man ...
2 days ago
We are seeking a Front Desk/Technician to provide exceptional customer service and technical support to our clients/patients. The ideal candidate will have one to two years of experience in retail or customer service, intermediate computer skills, strong communication skills, and ...
3 days ago
The Front Desk is the first face people see when they enter the club · You will help create a great first impression handle member requests and promote services that help people reach their fitness goals. · We are an equal opportunity employer and all qualified applicants will re ...
6 days ago
The Front Desk is the first face people see when they enter the club.You will help create a great first impression handle member requests and promote services that help people reach their fitness goals. · ...
5 days ago
· Benefits:401(k) · 401(k) matching · Bonus based on performance · Dental insurance · Employee discounts · Flexible schedule · Health insurance · Opportunity for advancement · Training & development · Vision insurance · Wellness resources · The Front Desk is the first face peopl ...
2 days ago
We are growing and looking for a friendly, outgoing, and motivated Front Desk Coordinator to join our team This role is perfect for someone who loves people. · Warmly greet and check guests in and out · Answer phones, texts, and emails with professionalism and care · ...
1 month ago
Responsible for front desk and technician support to the clients/patients of the store/clinic. · Ensures insurance is properly verified prior to doctor encounter and scanned prior to visit. · Responsible for professionally greeting patients and extend exceptional customer service ...
1 month ago
+Responsible for front desk and technician support to the clients/patients of the store/clinic. · ...
4 days ago
· Description · Responsible for front desk and technician support to the clients/patients of the store/clinic. Provides support to the Doctor and Office Manager to ensure an excellent patient flow. Resolves internal and external customer concerns raised during the visit in a man ...
2 days ago
Responsible for front desk and technician support to clients/patients of the store/clinic. · ...
3 days ago
We are seeking a Front Desk/Technician to provide excellent customer service and support to our clients/patients.The successful candidate will have one to two years' experience working in retail, customer service or optical retail store. · One to two years' experience working in ...
1 month ago
We are looking for a Front Desk Receptionist/First Impression Representative for our Physical Therapy office. · Responsibilities consist of checking in and out · Please fax your resume to with your name followed by FRONT DESK in the subject line · ...
3 weeks ago
Position: Receptionist Front Desk (Bilingual) · ...
1 month ago
The Front Desk Receptionist interfaces with patients and families, · physicians and staff; Admit patients and process their paperwork; · Update patient demographics/information in system; · Collect monies due and document in the billing system; · Handle funds per office procedure ...
1 week ago
This is a front desk receptionist position that requires bilingual skills and experience in customer service and administration. · ...
1 month ago
+We are seeking a dedicated, energetic and professional Front Desk Agent. · +Greet and check in clients upon arrival for class · Handle guest inquiries and provide information about services such as class availability schedules private appointments and more. · ...
1 week ago
We are looking for a highly organized candidate with excellent people skills for the position of Front Desk Agent. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions. · Greeting guests upon ar ...
1 week ago
We are looking for an office professional with a friendly attitude and strong organizational skills to serve as our front desk receptionist.In this position, you will greet patients entering the office and create the ultimate patient experience while they wait to see the Dentist ...
1 month ago
The Front Desk Supervisor will be responsible for supervising all aspects of the Front Desk functions at our hotel in Delray Beach. They will direct and implement a strong service philosophy to guide staff members. · ...
1 week ago