Call Center Agent - Ogden - 24 Hours Group

    24 Hours Group
    24 Hours Group Ogden

    1 day ago

    Description

    Job Listing

    This is a remote position.

    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

    Duties and Responsibilities:

    1. Responsible for managing a whole lot of incoming and outgoing calls in the operations.

    2. Identify the needs of client and find solution to it.

    3. Answering inbound calls, converting them to leads, and later to towing jobs.

    Working Conditions:

    1. Remote

    2. Shift-based in a call center that works 24/7.

    3. Pacific Time Zone

    Requirements:

    1. Computer Specifications

    Minimum Intel Specs

    Processor: Core i7 8th generation (and above)

    Core i5 10th generation (and above)

    RAM: Minimum of 12 GB

    Storage: 128 GB SSD or higher

    Graphics: 2 GB graphics memory

    Minimum AMD Specs

    Processor: AMD Ryzen 5,7,9 (Minimum series 3600)

    RAM: Minimum of 12 GB

    Storage: 128 GB SSD or higher

    Graphics: 2 GB graphics memory

    Macintosh Specs

    Processor: Core i7/ i5 / M1/ M2

    RAM: Minimum of 12 GB

    Storage: 128 GB SSD or higher

    Graphics: 2 GB graphics memory

    2. Main Internet Speed Requirement

    Jitter: below 10ms

    Latency: below 160ms

    Upload: more than 25mbps

    Download more than 40 mbps

    Using internet speedtest:

    VoIP Speed Test | 8x8

    Aircall's VoIP Speed Test | Aircall

    VoIP Speed Test: Check Your Network Reliability ()

    3. Power Backup

    A reliable power backup that could sustain a minimum of 8 hours (full shift)

    Examples: Generators// Solar Panels// Portable power inverters etc. (UPS is not enough)

    4. Internet Backup (Secondary internet)

    Jitter: below 10ms

    Latency: below 160ms

    Upload: minimum of 25mbps

    Download: minimum of 25mbps

    Power and Internet Backup is a MUST.


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