Night Manager - Austin - Proper Hospitality

Description

Austin Proper features both inspired interiors by acclaimed designer Kelly Wearstler and is guided by the culinary creativity of Austin tastemaker MML Hospitality. Essentials include 238 rooms and suites, 99 branded residences, four unique settings for dining and drink, a focus on wellness with a dedicated spa and fitness center, and a variety of atmospheric event spaces. And it wouldn't be Proper without a 5th floor pool deck offering small-batch tequilas and sunset views.

Position Overview

The Night Manager serves as the primary overnight representative of the Front Office, responsible for auditing and reconciling daily financial transactions while overseeing the smooth operation of the front desk during late-night hours. This role blends essential night audit responsibilities with leadership components to ensure strong guest service, operational continuity, and effective communication across departments.

The Night Manager will manage guest interactions, resolve overnight issues, support guest service staff as needed, and ensure accurate financial reporting. The position requires strong problem-solving abilities, attention to detail, and the capacity to act independently as the overnight leader of the Front Office.

Essential Job Duties & Responsibilities

Night Audit & Financial Reconciliation

• Perform nightly audit functions, ensuring all daily transactions are accurately recorded, balanced, and posted
• Reconcile guest accounts, adjustments, payments, and revenue postings
• Review daily activity reports for accuracy and completeness, resolving discrepancies when needed
• Prepare and distribute end-of-day financial and operational reports to management

Front Office Operations & Overnight Leadership

• Serve as the overnight lead for the Front Office, ensuring the desk operates according to service standards and hotel policies
• Support and guide overnight front desk and guest service staff, modeling professionalism and proper guest service techniques
• Manage room assignments and coordinate with Housekeeping and Maintenance for any late-night requests or urgent needs
• Oversee key control, cash handling, and compliance with safety and security procedures

Guest Service & Guest Experience

• Provide efficient and courteous service for check-ins, check-outs, and overnight guest inquiries
• Resolve guest concerns proactively and professionally, ensuring satisfaction and proper documentation of incidents
• Assist with special requests, room moves, amenity coordination, and VIP needs
• Monitor guest feedback relayed overnight and communicate trends or issues to leadership

Billing, Payment Processing & Account Accuracy

• Review and verify accuracy of daily charges, including room rates, amenities, and incidentals
• Process payments, post adjustments, and prepare invoices as required
• Conduct audits of guest accounts to ensure proper billing, flagging any discrepancies for follow-up

Cross-Departmental Coordination

• Maintain clear communication with Housekeeping, Maintenance, Security, and day-shift Front Office leaders to ensure continuity in operations
• Document significant overnight events, maintenance issues, guest concerns, and operational updates for management review

Safety, Security & Emergency Response

• Serve as the point of contact for overnight emergencies, following hotel procedures to ensure guest and colleague safety
• Ensure compliance with safety protocols, reporting unusual activity or hazards immediately
• Support enforcement of security standards, including proper access control and adherence to key procedures

Education and/or Experience

• Bachelor's degree in hospitality management, Business Administration, or a related field preferred
• A minimum of 2–3 years of experience in front office operations or customer service, with at least 1 year in a supervisory or leadership role
• Experience with Property Management Systems (PMS), such as Opera, InforHMS, or similar
• Strong understanding of hotel operations, guest services, and front desk procedures

Skills/Specialized Knowledge

• Strong communication skills, both written and verbal
• Exceptional interpersonal skills with the ability to remain calm and professional under pressure
• Ability to multitask and prioritize effectively in a fast-paced environment
• Strong attention to detail and organizational skills
• Knowledge of hotel reservation systems, billing procedures, and guest service standards

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to occasionally lift or move up to 25 pounds
• Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating the phone or computer systems

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we're committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it's an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.