- Operational Management: Oversee the delivery of IT services, sales, finance, and employee relations, ensuring operational efficiency and client satisfaction. Monitor key performance metrics such as uptime, response times, and ticket resolution.
- Process Improvement: Integrate Entrepreneurial Operation System (EOS) and identify process improvements to streamline workflows, enhance productivity, and optimize service delivery.
- IT Infrastructure & Security: Manage network infrastructure and ensure IT security protocols are in place and regularly updated.
- Client & Vendor Management: Cultivate strong relationships with clients to ensure high levels of satisfaction. Resolve client escalations and proactively address evolving needs. Manage vendor relationships and maintain service quality.
- Financial Management: Work with the Controller to monitor financial performance, manage budgets, and implement cost-saving strategies to maximize profitability.
- Team Leadership & Development: Lead, mentor, and inspire a high-performing IT operations team. Foster a positive and collaborative work environment and promote continuous professional development.
- Risk Management: Identify operational risks, implement mitigation strategies, and ensure compliance with industry standards and regulations.
- Business Strategy & Development: Collaborate with sales teams to explore new business opportunities, develop service packages, and analyze market trends for growth. Contribute to strategic decision-making with the CEO.
- Experience: 10+ years in a senior leadership position within a Managed Service Provider (MSP), with a proven track record of managing operations, optimizing workflows, and delivering exceptional client service.
- Technical Knowledge: In-depth understanding of IT infrastructure, network management, cloud technologies, and cybersecurity best practices.
- Leadership Skills: Strong leadership abilities with the capacity to motivate teams, foster collaboration, and align operations with business objectives.
- Problem-Solving & Analytics: Ability to quickly identify operational challenges, analyze data, and implement effective solutions.
- Customer-Centric: A deep commitment to client satisfaction with a proactive approach to identifying and addressing client needs.
- Financial Acumen: Strong understanding of financial principles, budgeting, and financial analysis.
- Education: A master's degree is preferred.
- Health, dental, and vision insurance
- 401(k) with employer matching
- Two weeks of vacation/year
- 40 hours of sick pay/year
- Eight hours of paid volunteer time/year
- Eight paid holidays per year
- Monthly employee outings
- Performance-based quarterly bonus program
- Weekly "stretch goal" bonus program
- Free employee parking and mileage reimbursement (if needed for client sites)
- Reimbursement for passing quarterly certification exams
- Bonusly employee-to-employee recognition program
- Dog-friendly office
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Chief Technology Officer- Managed IT Services - Pasadena - AllSafe IT

4 days ago

Description
Chief Technology Officer- Managed IT Services
Pasadena, CA, USA
About Us:
AllSafe IT is a Managed IT Services Provider (MSP) delivering services to small to medium sized businesses. We seek an experienced Chief Technology Officer to lead our team.
This role is critical for a high-performing individual who thrives in a fast-paced environment and optimizes operations while ensuring exceptional IT service delivery to clients.
Key Responsibilities:
Key Qualifications:
Benefits:
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