Chief Technology Officer- Managed IT Services - Pasadena - AllSafe IT

    AllSafe IT
    AllSafe IT Pasadena

    4 days ago

    Default job background
    Technology / Internet
    Description

    Chief Technology Officer- Managed IT Services

    Pasadena, CA, USA

    About Us:

    AllSafe IT is a Managed IT Services Provider (MSP) delivering services to small to medium sized businesses. We seek an experienced Chief Technology Officer to lead our team.

    This role is critical for a high-performing individual who thrives in a fast-paced environment and optimizes operations while ensuring exceptional IT service delivery to clients.

    Key Responsibilities:

    • Operational Management: Oversee the delivery of IT services, sales, finance, and employee relations, ensuring operational efficiency and client satisfaction. Monitor key performance metrics such as uptime, response times, and ticket resolution.
    • Process Improvement: Integrate Entrepreneurial Operation System (EOS) and identify process improvements to streamline workflows, enhance productivity, and optimize service delivery.
    • IT Infrastructure & Security: Manage network infrastructure and ensure IT security protocols are in place and regularly updated.
    • Client & Vendor Management: Cultivate strong relationships with clients to ensure high levels of satisfaction. Resolve client escalations and proactively address evolving needs. Manage vendor relationships and maintain service quality.
    • Financial Management: Work with the Controller to monitor financial performance, manage budgets, and implement cost-saving strategies to maximize profitability.
    • Team Leadership & Development: Lead, mentor, and inspire a high-performing IT operations team. Foster a positive and collaborative work environment and promote continuous professional development.
    • Risk Management: Identify operational risks, implement mitigation strategies, and ensure compliance with industry standards and regulations.
    • Business Strategy & Development: Collaborate with sales teams to explore new business opportunities, develop service packages, and analyze market trends for growth. Contribute to strategic decision-making with the CEO.

    Key Qualifications:

    • Experience: 10+ years in a senior leadership position within a Managed Service Provider (MSP), with a proven track record of managing operations, optimizing workflows, and delivering exceptional client service.
    • Technical Knowledge: In-depth understanding of IT infrastructure, network management, cloud technologies, and cybersecurity best practices.
    • Leadership Skills: Strong leadership abilities with the capacity to motivate teams, foster collaboration, and align operations with business objectives.
    • Problem-Solving & Analytics: Ability to quickly identify operational challenges, analyze data, and implement effective solutions.
    • Customer-Centric: A deep commitment to client satisfaction with a proactive approach to identifying and addressing client needs.
    • Financial Acumen: Strong understanding of financial principles, budgeting, and financial analysis.
    • Education: A master's degree is preferred.

    Benefits:

    • Health, dental, and vision insurance
    • 401(k) with employer matching
    • Two weeks of vacation/year
    • 40 hours of sick pay/year
    • Eight hours of paid volunteer time/year
    • Eight paid holidays per year
    • Monthly employee outings
    • Performance-based quarterly bonus program
    • Weekly "stretch goal" bonus program
    • Free employee parking and mileage reimbursement (if needed for client sites)
    • Reimbursement for passing quarterly certification exams
    • Bonusly employee-to-employee recognition program
    • Dog-friendly office


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