Support Technician II - Lisle
5 days ago
Job summary
The Support Technician II role requires an individual with expert technical skills to configure, maintain and troubleshoot systems in support of the Automated Gate System (AGS) at intermodal terminals.Maintain a defined list of client sites in an operational state and report on the statuses of sites site Trouble Tickets and challenges the site incurs
Triangulate incoming support notifications and initiate resolutions based on urgency
Create Trouble Tickets in the Global Monitoring System (GMS)
Determine the operational impact and severity of reported issues
Troubleshoot hardware software issues properly complete IT Support recordkeeping forms such as GMS Trouble Tickets Shift Updates follow follow-up evaluations for resolved issues or being monitored perform preventative system maintenance to ensure peak operating performance proactively review open trouble tickets resolve quickly complete proper shift change procedures manage vendors dispatch contractors build knowledgebase:
- Maintain a defined list of client sites in an operational state.
- Triage incoming support notifications.
- Create Trouble Tickets.
Job description
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