Head of Global Customer Operations Revenue - Dayton - RELX INC

    RELX INC
    RELX INC Dayton

    2 days ago

    Description

    About the Role


    The Head of Customer Growth & Adoption owns and scales all adoption and revenue initiatives across Global Customer Operations GCO — using AI-driven insights and customer intelligence to turn every interaction into a growth opportunity.

    Responsibilities

    • Leading the global revenue and adoption strategy, turning customer operations into a growth engine for the business
    • Using AI, analytics, and predictive Next Best Opportunity models to surface, prioritize, and activate revenue and product-adoption opportunities
    • Building programs that convert customer interactions into measurable growth, including seamless Sales handoffs and targeted campaign playbooks
    • Driving cross-team enablement so every frontline touchpoint boosts adoption—supported by talk tracks, guided trials, scalable playbooks, and KPI-linked insights
    • Overseeing innovation and automation pilots Transcript upsells, AI upsells, Digital Assistant, etc. to enhance customer experience while accelerating revenue velocity
    • Leading special initiatives including upsell identification & expansion experiments, AI-enhanced bad-debt recovery, proactive outreach models, and Support-as-a-Service programs
    • Expanding adoption programs to embed Lexis+ AI, Protégé, and drafting solutions directly into customer workflows

    Requirements

    • Have proven experience in AI data insights, customer operations, growth strategy, and product adoption initiatives
    • Have a great background in AI-driven analytics, automation, and data-informed decision-making
    • Have demonstrated ability to translate AI insights into measurable business outcomes
    • Have experience leading pilots and experimentation frameworks that accelerate adoption and efficiency
    • Be fluent in AI storytelling — translating unstructured customer data into actionable growth narratives
    • Have a deep understanding of how AI augments sales enablement, customer success, and product adoption
    • Be able to thrive in fast-paced, matrixed environments while balancing long-term strategy with hands-on execution

    Work in a way that works for you


    We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

    About the Business


    LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

    Pay and Incentives


    Primary Location Base Pay Range: Home based-Ohio $97,700 – $162,700. U.S. National Base Pay Range: $102,800 – $171,300. Geographic differentials may apply in some locations to better reflect local market rates.

    This job is eligible for an annual incentive bonus.


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