Customer Service Representative - Merrimack - AutoFair Automotive Group

    AutoFair Automotive Group
    AutoFair Automotive Group Merrimack

    2 days ago

    Default job background
    Full time Sales
    Description

    Job Description

    Job Description

    AutoFair Volkswagen is seeking a Customer Service Representative with excellent evening and weekend shift availability. Ideal candidates possess strong customer service experience, a team player attitude, and enthusiasm for serving customers.

    Key Benefits:

    • Flexible work schedule
    • A competitive compensation package with aggressive incentives
    • Comprehensive benefits including medical, dental, vision, life, and disability insurance
    • A 401(k) plan with company match
    • Paid vacation time
    • World-class training and professional development opportunities
    • Career advancement opportunities within the AutoFair Automotive Group
    • Discounts on products and services
    • Fitness and wellness programs

    Responsibilities:

    • Respond to customer inquiries via phone, email, and live chat
    • Greet potential customers and provide pre-set proposals
    • Utilize scripts and templates to respond to customer inquiries
    • Provide customers with initial product information and direct them to dealership resources
    • Present financing options based on customer needs
    • Follow up with leads that are not ready to make an appointment or no-show
    • Participate in team development sessions and maintain positive relationships with teammates and sales teams
    • Track customer interactions using the CRM system

    Requirements:

    • At least one previous role with strong customer service experience
    • Team player attitude
    • Prompt and courteous communication skills
    • Enthusiastic personality
    • Strong computer skills
    • Ability to pass a background check and drug screen

    About AutoFair Automotive Group:

    We are a rapidly-expanding dealer group committed to delivering exceptional customer experiences through outstanding service and long-term relationships. Our team is passionate about helping customers and driving business growth.

    Available Brands:

    Ford - Honda - Hyundai - Genesis - Nissan - Subaru - Toyota - Volkswagen



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