Help Desk Support Specialist - Minnetonka, MN - Vivie

Description

|Details| This is when you'll do work that truly matters. Join Vivie and help us create meaningful impact As an IT Support Specialist, you'll provide advanced technical support, troubleshoot complex issues, and ensure smooth operation of our IT systems to empower our team and enhance productivity. We're looking for a tech-savvy professional with qualifications such as experience in IT support, expertise in systems, and strong problem-solving skills.

Schedule: Full Time – 80 hours/pay period – Monday to Friday – 8 a.m. to 4:30 p.m.

As an IT Support Specialist, you'll be on the front lines of technical service—supporting staff across Vivie and our contracted partners by troubleshooting hardware, software, and network issues. With a strong mix of analytical thinking and interpersonal skill, you'll help maintain smooth and secure technology operations. Whether it's setting up a new workstation or resolving urgent technical issues, you'll play a key role in ensuring our teams can focus on what they do best—delivering exceptional care.

At Vivie, we value our people and offer a competitive pay range of $24.00/hr. to $29.00/hr. (hourly non-exempt) based on qualifications, experience, and location. Our comprehensive benefits package includes health coverage, professional development opportunities, and wellness programs.

Let's grow together—apply now and discover the difference you can make at Vivie

Vivie is an equal opportunity employer.

As An IT Support Specialist, You Will

• Deliver First-Level Technical Support – Respond to help desk requests, troubleshoot hardware and software issues, and escalate complex problems when needed. Maintain detailed documentation in the ticketing system.
• Maintain & Deploy IT Equipment – Set up, configure, and deploy desktop computers, mobile devices, servers, and networking equipment. Track and maintain inventory for hardware and software assets.
• Support Users & Contracted Sites – Serve as the go-to contact for remote users and contracted partners. Provide responsive technical support, travel to job sites as needed, and offer training on the use of technology.
• Manage System Updates & Performance – Perform routine software upgrades and support system security, including Microsoft 365, Windows OS, and mobile device platforms. Coordinate with external providers to ensure timely resolution of service tickets and successful implementation of IT projects.
• Other Duties as Assigned – The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

This Job Also Requires

• Associate degree in Information Technology or equivalent experience (4-6 years in technical support or help desk preferred).
• Proficiency in Windows 10, Windows Server, Microsoft 365, and Active Directory.
• Knowledge of network infrastructure and mobile OS platforms.
• Strong documentation, organizational, and time management skills.
• Excellent analytical and troubleshooting skills.
• Ability to communicate clearly with end users across all levels of the organization.
• Ability to read, write, and speak English to ensure effective communication with team members, users, and visitors.
• Ability to pass state mandated background checks.
• Physical capability to perform all essential job functions.

Additional Details

• Employment Type: Hourly, non-exempt
• Department: Information Technology
• Leadership Received: VP of Information Technology
• Division: Corporate/Consulting
• Travel Requirements: No
• This role does not include supervisory responsibilities.

What sets us apart.

At Vivie, you can do meaningful work with a supportive team that's redefining what it means to care for people well. While you improve the lives of others, you'll also be shaping your own future.

Get a range of great benefits.

• Competitive pay and career growth opportunities
• Comprehensive health insurance
• Generous paid leave
• Scholarship and professional development programs
• Pay-on-demand options
• And more

Be part of a team that's changing the world.
At Vivie, we're more than just a senior living community – we're pioneers in redefining the future of aging services. You'll have the opportunity to work with cutting-edge technologies and be part of a fast-growing organization with endless career paths.

At Vivie, we follow all federal, state, and local laws that protect against discrimination. We're committed to creating and maintaining a workplace where everyone is treated with fairness and respect. Discrimination of any kind — based on race, color, creed, religion, gender, age, marital status, national origin, sexual orientation, public assistance status, veteran status, familial status, disability, or any other protected characteristic — is prohibited.

We are dedicated to providing equal employment opportunities for all team members and applicants. That commitment extends to every part of employment, including recruitment, hiring, promotions, pay, career development, and all other conditions of employment. In addition, Vivie will provide reasonable accommodations to individuals with disabilities, in accordance with state and federal law.