Dispatcher - Salt Lake City, United States - University of Utah

University of Utah Salt Lake City, United States

4 weeks ago

Description

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Announcement

Details

Open Date 03/06/2024 Requisition Number PRN37880B Job Title Dispatcher Working Title Parking Enforcement Officer Job Grade C FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary

7:00am to 3:30pm

VP Area President Department Commuter Services - Operations Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $18.

00 Close Date 06/06/2024 Open Until Filled No Job Summary

Provides dispatch services for assigned department. Uses a multi-line telephone system to receive and relay information to appropriate units. Creates and logs incident reports.

Responsibilities

Answers incoming telephone calls on a multi-line telephone system.

Disseminates all pertinent information to appropriate persons via telephone or two-way radio to facilitate the transmission of information and/or answer questions.

Contacts external agencies such as paramedic, fire, ambulance, animal control and police services to handle critical incidents. Assists public via telephone and in-person to assess situations and problems. Determines appropriate response and relays accurate information to appropriate units for response. Prioritizes incident reports and maintains an accurate log to meet Federal, State and University requirements. Inputs and retrieves pertinent information from a computerized database to assist University staff and the general public. Utilizes and complies with proper security and radio procedures. May be required to work closely with other dispatch centers. Patrols parking lots, which involves checking for proper permits and issuing citations for improper parking.

Assists in providing motorist services to the University community and the public such as starting cars, directing people to available parking and specific buildings on campus.

Assists visitors and registered users of the campus parking system in understanding regulations and the availability of parking in different areas of the campus.

Processes copies of issued citations and completes forms related to work performed during shift.

Directs traffic in parking lots during special events such as football, basketball, entertainment events, theatrical productions, or University wide events (commencement).

Impounds vehicles parked in tow-away zones or that involve excessive citations in accordance with departmental procedures.

Problem Solving

Dispatchers are responsible for questioning callers to obtain sufficient information to notify responsible parties in emergency situations and to conduct confidential information searches as requested.

Problems encountered by the incumbent include the ability to maintain a proper sense of priorities when confronted by multiple calls and the ability to think clearly in emergency situations.

Crisis situations may involve people who are distressed and difficult to understand or who have trouble relating information.

Dispatchers must obtain sufficient information under these stressful circumstances to quickly and effectively evaluate the situation and then pass along the information to the appropriate parties for resolution.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications

Six months related experience or equivalency (one year of education can be substituted for two years of related work experience); the ability to speak concisely and distinctly; demonstrated ability to handle multiple tasks and work under stressful conditions; previous computer experience; and demonstrated human relations and effective communication skills required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences Type Benefited Staff Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems ("URS").

Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work).

Contact Human Resources at for information.

Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions.

Please contact Utah Retirement Systems at or or University Human Resource Management at if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.

All qualified individuals are strongly encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status.

The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106.

The requirement not to discriminate in education programs or activities extends to admission and employment.

Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA).

More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:

Online reports may be submitted at

This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses.

They also provide information about safety and security-related services offered by the University of Utah.

A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

How many months/years of dispatching and/or telephone customer service or related experience do you have?
No experience
Less than 6 months
6 months or more, but less than 1 year
1 year or more, but less than 3 years
3 years or more
Do you have a High School Diploma, GED, or equivalency?
Yes
No

Applicant Documents

Required Documents

Optional Documents

Resume
Cover Letter
Addendum to the University of Utah - Veteran Only - Call after submission
Appropriate discharge document (such as a DD-21- Member Copy 4) - Veteran Only - Call

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