Medical Office Receptionist - Columbus, OH
2 days ago
Job description
Medical Receptionist
Company Information
Organization Name: ExerciseNow VitalPath Clinic Inc
Website:
FLSA Status: Non-Exempt
Hiring Manager Job Title: Asiane Saint-Vil
Job Level: Entry-Level
Employment Status: Full-time Regular
Primary Location: 4830 Knightsbridge Blvd. Suite K., Columbus, OH 43214
Job Summary
The Medical Receptionist is responsible for providing excellent customer service to patients and visitors, managing patient appointments, and maintaining patient records. This role involves greeting patients, answering phone calls, scheduling appointments, and handling patient inquiries. The Medical Receptionist ensures the smooth operation of the front desk and supports the healthcare team by performing administrative tasks.
Education and Experience
High School Diploma or equivalent
Previous experience in a medical office setting preferred
Excellent written and verbal communication skills
Strong organizational and multitasking abilities
Proficiency in using medical office software and electronic health records (EHR) systems
Ability to maintain confidentiality and handle sensitive information
Knowledge
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Skills
Basic Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking - Talking to others to convey information effectively.
Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills
Service Orientation - Actively looking for ways to help people.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Technical Skills
Operation and Control - Controlling operations of equipment or systems.
Operation Monitoring - Watching gauges, dials, or other indicators to make sure a machine is working properly.
Resource Management Skills
- Time Management - Managing one's own time and the time of others.
Primary Job Duties
Greet patients and visitors in a courteous and professional manner.
Answer phone calls, schedule appointments, and manage patient inquiries.
Maintain and update patient records and information in the electronic health records (EHR) system.
Verify patient insurance information and process billing and payments.
Coordinate with healthcare providers and staff to ensure efficient patient flow.
Assist with administrative tasks such as filing, faxing, and scanning documents.
Ensure the waiting area and front desk are clean and organized.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
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