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- Ability to deal with customers on the phone or by email, supporting a web-based application.
- Ability to communicate effectively both written and orally, in support of an application help desk.
- Understanding of the Software Development Lifecycle.
- Ability to test software application based on written requirements.
- Dependability.
- Previous help desk experience but not mandatory.
- Participate in or support various application quality assurance (QA) testing phases including unit, integration, regression, and user acceptance.
- Work independently and with other Pega/PowerApps team members as a tester or help desk specialist.
- Work on a small to moderate caseload of customer service tickets related to the technical support to the Pega/AEM/PowerApps platform, assisting users by answering questions on CDPH Licensing applications and supporting users that contact the helpdesk via e-mail and telephone.
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- Schedule of Availability
Student Assistant - Sacramento, United States - University Enterprises
Description
The California Department of Public Health (CDPH) is seeking to hire a student assistant by testing the functions and features of PowerApps web applications, and supporting users that contact the help desk via e-mail and telephone for the PEGA/AEM/PowerApps platform users by answering user questions on licensing applications.
Requirements
Conditions of
Employment
This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause.
Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department.
UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week's notice.
UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position, you must reside in California and all work must be performed in the state of California.
Prerequisites
Must be a college student attending classes during the regular term (fall, spring, and winter, if applicable) at an accredited college or university.
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Students must be enrolled in at least: six-semester units or nine quarter units for undergraduate students; four-semester units or six quarter units for graduate students.
Students declared major must match the major(s) listed in the job posting.
Majors/Fields of Study
Computer Information Systems, Computer Science and Engineering
Work Schedule
Flexible schedule, Monday through Friday between the hours of 8:00 am and 5:00 pm. Final schedule to be mutually agreed upon by student and supervisor.
Addition Work Schedule
Student Assistant and Graduate Assistant employees generally work up to 24 hours per workweek (Sunday - Saturday) during the academic year and up to 40 hours per workweek during breaks; (winter, spring, and summer).
Minimum Qualifications
Duties and Responsibilities
Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation.
Working Conditions
Work is performed in a hybrid environment.
*Students will be required to work according to the current UEI remote workplace policy and sign a UEI telework agreement.
Application Instructions
Please complete all fields of the employment application. Include your educational history in the "Educational Experience" section and any employment history in the "Employment Experience" section of our application.
In addition to your application, please upload the following documents: