Micro-Credential Coordinator - Bentonville, United States - NorthWest Arkansas Community College

Description

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

This is a full-time, on-site position reporting to the Director of Digital Learning. The Micro-Credential Coordinator will work in partnership with the Community College Growth Engine, NWACC Workforce and an NWACC taskforce to implement a new NWACC Micro-Credential program. This grant-funded position will run for 3 years at minimum.

Essential Duties

• Work with a team to connect with regional industries and businesses to identify needs.
• Ability to Interact with stakeholders across the institution to determine micro-credential opportunities.
• Develop strategies for evolving and implementing specialized credential needs.
• Manage the credential software system; non-IT.
• Evaluate and implement necessary adjustments to applications/processes to accommodate user requirements.
• Respond to complex and specialized product requests from users via email, Teams messages, and phone calls by analyzing needs, evaluating alternatives, and recommending a course of action.
• Coordinate with system support to resolve problems.
• Market micro-credentials and advise students on micro-credentials.
• Report regularly to internal and external entities.
• Meet all grant and Community College Growth Engine requirements.
• Perform other duties as assigned.

Salary Range

$42,000 - $46,000 This is a 3-year, grant-funded provisional position.

Knowledge, Skills, and Abilities

• Expertise in Office programs and experience with data management and reporting.
• Ability to effectively communicate information and respond to questions in person-to-person and small group situations.
• Ability to use common sense understanding to carry out detailed written and/or verbal instructions.
• Ability to provide excellent customer service to others from a wide variety of demographics.
• Excels in working at a varied pace and copes well under pressure.
• Ability to independently set priorities to accomplish goals, meet deadlines, manage time and multiple projects simultaneously.
• Be flexible to the needs of those we serve.

Physical Demands

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is regularly required to sit, talk or hear; frequently required to use hands to finger, handle, or feel; and occasionally required to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds; frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.

Environmental Conditions

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Educational Requirements

Associate Degree + 6 years relatable work experience
Bachelor's Degree + 3 years relatable work experience
Master's Degree + 2 years relatable work experience

Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. OTHER JOB-RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

NWACC is an Equal Opportunity Employer, please see our EEO policy.