- Develop budgets for growth and profitability; track performance against those targets daily, weekly and monthly – disseminate the information to your teams
- Review and control costs to reduce waste and unnecessary expenditures
- Ensure proper pricing and adherence through routine job costing analysis; control material and equipment costs
- Own all hiring and termination decisions; control labor allocation and costs
- Communicate standards, expectations, and performance – the targets and KPIs – to your direct reports and their teams. Hold them to expectations and work with them to achieve goals
- Provide leadership, direction and guidance to develop direct reports and their teams
- Partner with direct reports to build strong/targeted training programs for their teams to improve measurable performance
- Focus on providing exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to sell the right solutions and services
- Ensure sales & service system processes are implemented and followed
- Ensure adherence of industry regulations, restrictions, and laws
- Direct reports include the Sales Manager, Service Manager, Install Manager, Warehouse Manager and Local Accountant
- Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1's
- 3+ years Management/Supervisory required, P&L experience strongly preferred
- Experience with, or deep respect for the Skilled Trades and/or similar industries
- You're a leader and strong competitor who excels in a fast-paced environment, driven by seizing opportunities
- You're able to consider strategic, financial, and operational capabilities with a high level of emotional intelligence to support a healthy, growing organization
- A servant leader at your core who inspires the team by rolling up their sleeves to solve problems with them
- Willing and able to learn and help train industry standards and best practices
- Bonus points if you're a MBA graduate and/or Military veteran (we love working with veterans)
- Strong communication and organizational skills
- Ability to apply critical thinking, risk analysis and develop solutions
- Competitive Pay: Significant base salary and bonus opportunity
- Benefits: We offer top-notch benefits
- Various medical, dental & vision plans, including 100% employer covered options for you and your family
- 401(k) match up to 3.5%
- Company paid long & short-term disability and life insurance
- Cell phone reimbursement and work-from-home stipend
- Flexible spending accounts for health and dependent care
- Training and Career Growth: We are scaling quickly and would support this person's career growth and development
- Paid Time Off: Company paid holidays, unlimited PTO, and a paid Parental Leave Policy
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General Manager - Glastonbury, United States - Zephyr
Description
Job Description
Job DescriptionZephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.
About Degree Heating & Cooling:
Degree Heating & Cooling, a Zephyr local brand business, is an established company with over 30 years of experience providing top tier service and quality products in many areas around the Glastonbury, CT area.
About The Role:
Degree Heating & Cooling is looking for a General Manager to oversee all aspects of business operations and ultimately be responsible for the successes and failures of the company. This leader will drive revenue growth, control costs, ensure department and technician performance metrics are met, create a positive & winning culture, and develop all staff and management, constantly striving to be a world-class operator. The General Manager has an 'owners' mindset – he/she is ultimately in charge and must own all performance across the business. The General Manager should ensure department managers and their teams know their roles & expectations, enable them to function at a high-performing level through delegation without having to perform their tasks & duties. The General Manager will be a problem solver and thought partner, always looking to improve processes and make conducting business easier. This is a full-time role that reports into the VP of Operations and is based out of our Glastonbury, CT office.
What You'll Do Here:
We'd Love to Hear From You if You Have:
The pay for this position is $125,000/year or more depending on job-related knowledge, skills, experience, and location. Equity and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.
Benefits and Perks:
Zephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
