CO Pro Fee Supervisor - Baltimore, United States - InsideHigherEd

Description

The Pathology Department is seeking a CO Pro Fee Supervisor to supervise the Client Accounts Receivable Staff responsible for ensuring that client account reimbursement is at expected levels. Provide staff oversight for the submission of client bills to outside institutions. Assist in developing office policies and procedures, serve as a lead for troubleshooting, problem solving and will be expected to exercise independent judgment. Complete tasks as needed and defined by department management. Requires an understanding of client services billing in EPIC with understanding of EPIC professional fee billing system. Maintain strict confidentiality of staff and patient information. Promote team work and identify areas of improvement and recommend coordinated actions to bring about changes.

• Interviews, and makes recommendations for hiring, termination, and other performance related functions.
• Provides direct staff supervision to include training, orientation, maintaining work schedules, and assigning workflow.
• Monitors the quality and productivity of staff and documents performance and disciplinary actions as needed.
• Communicates with patients, physicians, client accounts and other departments as applicable.
• Exercises discretion and good judgment in resolution of daily issues.
• Assists with controlling expenditures, purchasing, payroll, record control and other administrative activities.
• Assists with developing, interpreting, monitoring, implementing and maintaining CPA Policy and Procedures.
• Develops and prepares statistical reports for management and CPA analysis.
• Performs miscellaneous related duties as assigned.

• Comprehensive knowledge and compliance of HIPAA rules and regulations in the dissemination of patient Protected Health Information (PHI).
• Working knowledge of JHU/ PBS Billing Applications for client accounts.

Professional & Personal Development

• Participate in on-going educational activities.
• Assist in the training of staff.
• Keep current of industry changes by reading assigned material on work related topics.
• Complete departmental training annually as required.

Service Excellence (Must adhere to Service Excellence Standards)

• Customer Relations
• Self-Management
• Teamwork
• Communications
• Ownership/Accountability
• Continuous Performance Improvement

• Strong analytical skills.
• Knowledge of EPIC workflows.
• Excellent organizational skills.
• Aptitude for figures and attention to detail.
• Ability to interact effectively.
• Capable of meeting deadlines and working well under pressure.
• Knowledge of PCs and PC applications.
• Excellent interpersonal, communication and customer service skills.
• Knowledge of JHM and JHU/ PBS billing applications.
• Able to operate basic office equipment, e.g. photocopier, fax machine, scanner, PC, telephone, etc.

• Professional Coder Certification (CPC)

• Able to sit in a normal seated position for extended periods of time.
• Able to reach by extending hand(s) or arm(s) in any direction.
• Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
• Able to communicate using the spoken and written word.
• Able to see within normal parameters and to hear within normal range.
• Able to move about.
• Able to lift minimum weight, 10 lbs.

• High School Diploma or graduation equivalent.
• Five years medical billing experience. One year lead or supervisor experience required.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

• Associate's Degree in a related field.
• CPC strongly preferred.
• Thorough understanding of medical billing and experience using the appropriate billing system.
• Knowledge of JHM and JHU/PBS billing applications.

Classified Title: Pro Fee Supervisor
Job Posting Title (Working Title): CO Pro Fee Supervisor
Role/Level/Range: ATO 40/E/03/OF
Starting Salary Range: Min $40,950 - Max $71,175 Annually ($59,961 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: M-F, 8:30am-5:00pm (Flexible)
Exempt Status: Exempt
Location: Hybrid/JH at Middle River
Department name: SOM Pat Production Unit Billing
Personnel area: School of Medicine

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here:

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

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