Service Engineer- NA - Hoffman Estates, IL
2 weeks ago

Job summary
We are looking for a front-line Service Desk Support Engineer that is customer service focused, to provide end-user support to a global user base.We're looking for someone with proven experience in a Service Desk or IT support role and working experience or strong understanding of enterprise technologies (Office 365, and ticketing systems)
- Facilitate clear and consistent communication within the team,
- Evaluate employee productivity by resolving technical issues efficiently,
- Serve as a point of contact for technical support determining the level of complexity and deciding how to resolve it.
Job description
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