Client Delivery Lead - Rocky Hill - Synoptek

    Synoptek
    Synoptek Rocky Hill

    2 days ago

    Description
    Overview
    Synoptek
    We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.
    Client Delivery Lead
    This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning.
    The Client Delivery Lead is a "player coach" who is responsible for directly managing and mentoring a subset of support engineers within a business unit. In addition to their mentorship responsibilities, the Lead will also continue to perform customer support activities which could include customer meetings and serve as an escalation point for the team.
    The Lead's success will be measured by the performance and professional development of your direct reports and meeting operational business unit goals, as well as management new logo implementations, ensuring Synoptek is prepared to provide consistent support that creates value for customers.
    Duties and Responsibilities
    • Perform queue monitoring to ensure calls are answered within SLO/SLA
    • Audit current procedures and process adherence by direct reports
    • Actively manage escalations to other support groups
    • Manage direct reports to performance goals
    • Schedule regular 1:1 sessions with direct staff
    • Handle escalations from team members
    • Mentor new employees in relation to Synoptek approved processes
    • Perform employee performance evaluations, disciplinary actions, PTO scheduling for your direct reports
    • Timesheet approvals, approve and post labor entries and other administrative tasks
    • Ensure assigned client documentation is updated as changes occur to client contracts and environments
    • Any other activities deemed necessary by the Client Delivery Manager using critical thinking skills
    • This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice.
    Education
    • Bachelor's degree in related field from an accredited college or university
    • In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa
    • MCP, A+, Security+, Network+ Certification or ability to obtain within 6 months of employment
    Experience
    • Customarily has at least 5 years of client facing project management and client engagement experience.
    • Customarily has at least 5 years of technical experience
    • Customarily has at least 3 years of support engineer experience
    • Customarily has at least 3 year of mentorship experience
    • Experience with a Managed IT Services company, preferred
    Skills/Attributes
    • Synoptek core DNA behaviors:
      • Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
      • OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
      • Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals
      • Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
      • Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
    • Working knowledge of current IT hardware and software components
    • Knowledge of technical competencies including, but not limited to: servers, virtualization, networking, security, storage, and service desk
    • Familiarity with ITIL v3 framework
    Working Conditions
    We live by the motto 'work hard, play hard' and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results. Work is performed primarily in an office or remote environment. May be subject to time constraints and tight deadlines. May require occasional travel.
    EEO Statement
  • Work in company

    Delivery Lead

    Only for registered members

    Job Title: Delivery Lead / Technical Program Manager – Data & AI · Location: Charlotte, NC /Fort Mill, SC/ New Jersey · Role Overview · We are seeking a highly experienced Delivery Lead / Technical Program Manager – Data & AI to lead large-scale data transformation and AI initiat ...

    South Carolina $42,000 - $75,000 (USD) per year Full time

    2 hours ago

  • Work in company

    IT Delivery Lead

    Only for registered members

    We are seeking an experienced IT Delivery Lead to help revamp and lead our Project Management Office. · ...

    Charlotte

    1 month ago

  • Work in company

    Delivery Lead

    Only for registered members

    Optomi, in partnership with a leading financial services organization, is looking for an Agile Delivery Leader (Scrum Master) to join their team. · ...

    Charlotte

    1 month ago

  • Work in company

    IT Delivery Lead

    Only for registered members

    The IT Delivery Lead supports the successful execution of ERP and platform initiatives by coordinating, tracking, and facilitating work across technical and business teams. · ...

    Belmont Full time

    3 weeks ago

  • Work in company

    Delivery Lead

    Only for registered members

    Job Description · Delivery Lead · Must Have Technical/Functional Skills · Primary Skill: Delivery Manager · Secondary: Agile · Experience: Minimum 10 years · Roles & Responsibilities · 10+ years of experience in banking or financial services delivery, with strong focus on payment ...

    Charlotte $100,000 - $120,000 (USD)

    1 day ago

  • Work in company

    IT Delivery Lead

    Only for registered members

    The IT Delivery Lead supports the successful execution of ERP and platform initiatives by coordinating, tracking, and facilitating work across technical and business teams. · Working under the direction of the Sr. Enterprise ERP Architect, this role ensures that approved work is ...

    Belmont

    2 weeks ago

  • Work in company

    Delivery Lead

    Only for registered members

    Honeywell is looking for a Delivery Lead. · Talent with hands on experience in implementing Oracle Cloud HCM. · ...

    Charlotte Full time

    1 month ago

  • Work in company

    Delivery Lead

    Only for registered members

    Charlotte, North Carolina 28105 Posted February 21st, 2026 · Looking for more job opportunities? Click here · Job Type: Full Time · Job Category: IT · Job Description · Job Title: Delivery Lead · Work Location: Charlotte, NC /Plano, TX · FTE · Experience Range: 10+ years · JOB ...

    Charlotte, NC $42,000 - $75,000 (USD) per year

    1 week ago

  • Work in company

    Delivery Lead

    Only for registered members

    Delivery Lead · Must Have Technical/Functional Skills · Primary Skill: Delivery Manager · Secondary: Agile · Experience: Minimum 10 years · Roles & Responsibilities · 10+ years of experience in banking or financial services delivery, with strong focus on payments. · Proven experi ...

    Charlotte, NC $42,000 - $75,000 (USD) per year

    1 day ago

  • Work in company

    Delivery Lead

    Only for registered members

    Charlotte, North Carolina 28105 Posted March 2nd, 2026 · Looking for more job opportunities? Click here · Job Type: Full Time · Job Category: IT · Job Description · Role: Delivery Lead (Banking/Financial services) · Location: Charlotte, NC /Plano, TX- Onsite · Full Time Employmen ...

    Charlotte, NC $42,000 - $75,000 (USD) per year

    2 days ago

  • Work in company

    Delivery Lead

    Only for registered members

    Charlotte, North Carolina 28105 Posted February 26th, 2026 · Looking for more job opportunities? Click here · Job Type: Full Time · Job Category: IT · Job Description · Role: Delivery Lead (Banking/Financial services) · Location: Charlotte, NC /Plano, TX- Onsite · Full Time Emplo ...

    Charlotte, NC $42,000 - $75,000 (USD) per year

    1 week ago

  • Work in company

    Delivery Lead

    Only for registered members

    Job Title: Delivery Lead / Technical Program Manager – Data & AI · Location: Charlotte, NC /Fort Mill, SC/ New Jersey · Role Overview · We are seeking a highly experienced Delivery Lead / Technical Program Manager – Data & AI to lead large-scale data transformation and AI initiat ...

    North Carolina $42,000 - $75,000 (USD) per year Full time

    2 hours ago

  • Work in company

    Delivery Lead

    Only for registered members

    We are looking for an Agile Delivery Leader (Scrum Master) to join our team in Charlotte, NC. · ...

    Charlotte, NC

    1 month ago

  • Work in company

    Delivery Lead

    Only for registered members

    Charlotte, North Carolina 28105 Posted February 25th, 2026 · Looking for more job opportunities? Click here · Job Type: Full Time · Job Category: IT · Job Description · Role: Delivery Lead (Banking/Financial services) · Location: Charlotte, NC /Plano, TX- Onsite · Full Time Emplo ...

    Charlotte, NC $42,000 - $75,000 (USD) per year

    1 week ago

  • Work in company

    Delivery Lead

    Only for registered members

    Charlotte, North Carolina 28105 Posted February 28th, 2026 · Looking for more job opportunities? Click here · Job Type: Full Time · Job Category: IT · Job Description · Role: Delivery Lead (Banking/Financial services) · Location: Charlotte, NC /Plano, TX- Onsite · Full Time Emplo ...

    Charlotte, NC $42,000 - $75,000 (USD) per year

    5 days ago

  • Work in company

    Delivery Lead

    Only for registered members

    Charlotte, North Carolina 28105 Posted February 27th, 2026 · Looking for more job opportunities? Click here · Job Type: Full Time · Job Category: IT · Job Description · Role: Delivery Lead (Banking/Financial services) · Location: Charlotte, NC /Plano, TX- Onsite · Full Time Emplo ...

    Charlotte, NC $42,000 - $75,000 (USD) per year

    6 days ago

  • Work in company

    Delivery Lead

    Only for registered members

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Genesis10, is seeking the following. · Genesis10 is currently seeking a Delivery Lead with our client in the financial industry located in Charlotte, NC. · This is a 12 month cont ...

    Charlotte

    3 weeks ago

  • Work in company

    Delivery Lead

    Only for registered members

    Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities and helping our customers succeed. · ...

    Charlotte

    1 month ago

  • Work in company

    Delivery Lead

    Only for registered members

    This job is responsible for planning and coordinating the execution of project/small program deliverables which requires the engagement of multiple teams. · This includes communicating work objectives, coordinating delivery, facilitating sync points across teams, providing end-to ...

    Charlotte

    2 weeks ago

  • Work in company

    Delivery Lead

    Only for registered members

    Charlotte, North Carolina 28105 Posted February 24th, 2026 · Looking for more job opportunities? Click here · Job Type: Full Time · Job Category: IT · Job Description · Role: Delivery Lead (Banking/Financial services) · Location: Charlotte, NC /Plano, TX- Onsite · Full Time Emplo ...

    Charlotte, NC $42,000 - $75,000 (USD) per year

    1 week ago

  • Work in company

    IT Delivery Lead

    Only for registered members

    The IT Delivery Lead supports the successful execution of ERP and platform initiatives by coordinating, tracking, and facilitating work across technical and business teams. · Bachelor's degree in Information Technology, Business, Project Management, or a related field; equivalent ...

    Belmont

    3 weeks ago

Jobs
>
Client delivery lead
>
Jobs for Client delivery lead in Rock Hill