- Answer incoming calls and respond to customer emails
- Provide product, service, order-status, and account information to customers
- Process orders, resolve billing issues, exchange, or return merchandise, and adjust customer accounts accordingly
- Research, identify, and resolve customer complaints while maintaining detailed documentation and record keeping
- Identify and escalate unresolved customer issues to management for further investigation
- Follow up calls to customers to confirm appropriate changes were made
- One year of experience working with customers in a phone-based role
- Working knowledge of Microsoft Office, general computer skills, and basic typing skills
- Proven customer specialist experience: active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environment
- Be a positive coworker: work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willingness to support others and contribute to an overall positive culture
- Ability to use critical thinking skills and make decisions
-
patient care representative
4 weeks ago
VHC Health West McLean, VA , USA, United StatesPatient Care Representative - Primary Care Tysons · Job Description · Purpose & Scope: · The Medical Assistant ensures the clinical environment is cleaned, stocked, and ready for patient care. Performs phlebotomy, prepares specimens for transport to labs, performs simple laborato ...
-
Customer Care Representative
2 weeks ago
EagleBank Bethesda, United StatesOverview · We are a values driven organization putting Relationships FIRST . EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong , and Trusted . By prioritizing meaningful connections with our customers, employees, and shareholders, we relentle ...
-
Admin Customer Care Representative
1 week ago
Retail Business Services Hyattsville, United StatesAddress: USA-MD-Hyattsville-8301 Professional Place Ste115 · Store Code: Contact Centers · Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant ...
-
Admin Customer Care Representative
1 week ago
Ahold Delhaize USA Hyattsville, United StatesJob Description · Job DescriptionAddress: USA-MD-Hyattsville-8301 Professional Place Ste115 · Store Code: Contact Centers · Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel ...
-
Admin Customer Care Representative
4 days ago
Ahold Delhaize USA Hyattsville, United StatesJob Description · Job DescriptionAddress: USA-MD-Hyattsville-8301 Professional Place Ste115 · Store Code: Contact Centers · Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel ...
-
Patient Care Representative
2 weeks ago
VHC Health Arlington, United States Full timeDescription · Purpose & Scope: · Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorizations. Takes payments and completes daily bat ...
-
Customer Care Representative
3 weeks ago
EagleBank Bethesda, United StatesOverview: · We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly d ...
-
patient care representative
4 weeks ago
VHC Health Arlington, MD , USA, United StatesPatient Care Representative - OB/GYN · Job Description · Purpose & Scope: · Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorizatio ...
-
Customer Care Representative
2 weeks ago
Element Fleet Management Baltimore, United States Full timeGet started on an exciting career at Element · Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard wor ...
-
Patient Care Representative
2 weeks ago
Virginia Hospital Center Arlington, United StatesPatient Care Representative - Float Pool · Job Description · Purpose & Scope: · Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preautho ...
-
Patient Care Representative
1 day ago
Virginia Hospital Center Arlington, United StatesPatient Care Representative - Carient Cardiology · Job Description · Purpose & Scope: · Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and ...
-
Patient Care Representative
22 hours ago
VHC Health Arlington, United StatesPatient Care Representative - Cardiology · Job Description · Purpose & Scope: · Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthoriz ...
-
Patient Care Representative
3 weeks ago
True RX Washington, United StatesEmbark on an Adventure: True Rx Health Strategist Wants YOU as a Patient Care Maestro · Ready to join a dynamic team and redefine the customer service game? True Rx Health Strategist is on the lookout for vibrant individuals to take on the role of Patient Care Representative. If ...
-
Patient Care Representative, Rehabilitation
2 weeks ago
VHC Health Arlington, United States Full timeDescription · Purpose & Scope: · Greets, schedules, meets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and pre-authorizations. Maintains medical records and prepare ...
-
Patient Care Representative
3 weeks ago
Virginia Hospital Center Alexandria, United StatesSchedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorizations. Takes payments and completes daily batchin Patient Care, Representative, ...
-
Customer Care Representative
3 weeks ago
Bloomppl Alexandria, United StatesJob Description · Job DescriptionWe are seeking a Customer Care Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Handle customer inquiries and complaint ...
-
Patient Care Representative
22 hours ago
VHC Health Alexandria, United StatesPatient Care Representative - Primary Care Alexandria · Job Description · Purpose & Scope: · Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications an ...
-
Patient Care Representative
3 days ago
Virginia Hospital Center Alexandria, United StatesPatient Care Representative - Primary Care Alexandria · Job Description · Purpose & Scope: · Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications ...
-
client care representative
4 weeks ago
Ethos Veterinary Health Rockville, MD , USA, United States· Bush Veterinary Neurology Service in Rockville, MD is looking for an Veterinary Client Care Representative to join our outstanding team · At Bush Veterinary Neurology Service, we acknowledge and value our supportive team members. They are educated and skilled individuals who ...
-
Patient Care Representative
3 weeks ago
VSI Reston, United StatesJob Description · Job DescriptionSalary: · Virginia Spine Institute (VSI), the leading multidisciplinary spinal healthcare practice in the Washington D.C. metropolitan area, is seeking a Patient Care Representative to join our reception team. This role is responsible for managin ...
Customer Care Representative - Hyattsville, United States - The LaSalle Group
Description
LaSalle Network is actively seeking Customer Care Representatives for one of our clients in the Landover, MD area In this position, you will help customers with their online transactions and phone inquiries to help resolve questions they have while providing top notch customer service. If you are looking to work with a well-known company, look no further
Customer Care Representative Responsibilities:
Thank you,
Samantha Ball
LaSalle Network
#LI-DNP
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.