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- Supervise the daily operations of the Hotel
- Monitor the work of all hotel employees
- Communicating properly to each department with every issue that might arise accurately and timely
- Completing accurate incident/workman comp reports with every issue that might arise accurately and timely
- Assist in any department in need, helping cover during all breaks if needed
- Remaining calm during all stressful situations
- Ensure all health and safety measures and all liquor laws are obeyed, particularly those prohibiting service to minors and intoxicated persons
- Enforcing hotel policies as it pertains to guests
- Ability to inspect guest rooms and assist housekeeping with their needs on a daily basis
- Familiarity with life safety, fire panel operations, location of isolation valves, and basic building maintenance knowledge
- Good city knowledge, familiarity with the Indianapolis area with the ability to give great directions, and recommendations to restaurants and attractions
- Coaching employees to assist in strengthening their skills with guests and coworkers
- Assist night audit staff with late night room calls of guest request or noise complaints
- Communicate to security with ongoing activities in the hotel and/or things they may need to be aware of at the end of the shift
- This position will report directly to the Front Office Manager of the hotel
- Valid driver's license and current insurance
- Computer skills is a must
- Must have hotel experience
- Multi department management knowledge is ideal
- Continuous standing/walking throughout the shift
- Excellent customer service skills is a must
- Strong leadership skills is a must
- Strong conflict resolution and service recovery skills are a must
- Polished, professional appearance and positive attitude
- Strong delegation/prioritizing skills are a must
- Must be available to work any night of the week and flexible from 3pm-7am
- Front desk knowledge and/or able to learn quickly for this position is key
- Strong cash handling and mathematical skills are a must
Night Manager-Courtyard by Marriott - Muncie, United States - Courtyard by Marriott
Description
The Night Manager is in charge of overseeing the hotel's daily operations. This position is required to guarantee optimum guest relations concurrent with managing and supervising department staff members.The goal of the Night Manager is to create a warm and welcoming atmosphere that encourages guests to return and to recommend our hotel property and brand to others.
Duties include, but are not limited to the following: