Director, Behavioral Care - Jacksonville, United States - Cerebral

Description

Job Description

Our Company:

At Cerebral, we're on a mission to democratize access to high-quality mental health care for all. We believe that everyone everywhere deserves to get the care they need, and are striving to make care convenient and accessible, while tackling the stigmas that surround mental illness.

Since launching in January of 2020, Cerebral has scaled to provide mental health services to more than 700,000 people in all fifty US states. With support from investors like SoftBank, Silver Lake, Access Industries, Bill Ackman, WestCap, and others, and impactful leaders like you, we'll continue to democratize mental health care and double down on clinical quality and deliver exceptional client outcomes for years to come. With a heavy focus on clinical quality and safety in all that we do, we've accomplished excellent outcomes for hundreds of thousands of clients:

• 82% of clients report an improvement in their anxiety symptoms after using Cerebral.
• 75% of clients who report improvement in their depression see improvement within 60 days.
• 50% of clients who initially report suicidal ideation no longer harbor suicidal thoughts after treatment with Cerebral.

This is just the beginning for Cerebral, and we won't stop building, growing, and iterating until everyone, everywhere can access high-quality, evidence-based mental health care without high costs and/or long wait times. We're looking for mission-driven leaders who share these values, and we need your help as we transform access to high-quality mental health care in the United States and beyond.

The Role:

Cerebral is seeking a mission-driven, entrepreneurial Director of Behavioral Care to manage and evolve existing Behavioral Health program and operations, lead a large team of therapists and care counselors, as well as oversee our Therapy supervision program. Reporting to the VP of Operations, the Director of Behavioral Care will manage a 300+ team of Therapists and Care Counselors, and evolve current systems and processes to scale a world-class team of Therapists and Care Counselors to provide accessible and high quality long-term mental health care to our clients. As our Director of Behavioral Care, you will serve as a key clinical expert, working with cross-functional teams as well as external collaborators.

This is a W2 salaried position, working part time hours.

Who you are:

• You are a Board-certified Psychologist with 5+ years of experience both as a practicing clinician as well as operating in a fast-paced, high growth business or telehealth startup
• You have 3+ years of experience working in Clinical Leadership roles in technology environments
• You are a thought leader with demonstrated passion for reimagining how behavioral health quality is defined, measured, and operationalized and have experience merging technology and healthcare
• You are a collaborator who has worked with cross-functional teams, such as product, operations, data, and go-to-market teams, to infuse clinical strategy across the organization
• You have experience managing clinicians, with an emphasis on performance management and clinical outcomes
• You are innovative with an entrepreneurial spirit with the ability to thrive in a fast paced startup environment
• You have experience leading or contributing to process improvement and innovation programs
• You're effective at communicating clinical information to both clinical and non-clinical team members
• Patient centric, self-motivated, energetic, vigilant, comfortable working remotely
• Comfortable understanding of clinical quality and outcomes data and metrics, as well as operational efficiency metrics
• You are passionate about improving access to long term, high-quality mental health care.
• You are tech savvy and experienced or interested in telemedicine / health technology
• You are business-minded and can see both sides of the coin when it comes to healthcare and strategy
• You are trained in multiple evidence-based therapies and regularly use measurement-based care practices
• You have a passion for clinical quality and the use of data/evidence-based treatments to improve treatment outcomes
• You are data-driven, analytical, and operational in nature
• You are an exceptional communicator and leader, with experience developing and managing relationships with providers and other cross-functional stakeholders

How your skills and passion will come to life at Cerebral:

• Be deeply involved in and a champion of care delivery and clinical quality of our behavioral health program
• Ensure quality of clinical operations by maintaining, evolving, and enforcing standard operating procedures and internal processes in conjunction with our Medical Director of Clinical Quality & Safety and the Chief Medical Officer
• Lead development and iteration of documentation with evidence-based references and step-by-step protocols for all behavioral health services provided
• Create continuing trainings program to support any new treatment protocols and consistency of high-quality service
• Serve as a clinical liaison with cross functional teams to ensure all projects and initiatives are developed with a clinical lens
• Oversee direct client care and work with Therapists, care counselors, and/or complex case managers on case consultations or clinical support as needed
• Provide direct management to our Therapists and Care Counselors (team of 300+)
• Oversee Cerebral's behavioral health onboarding, ongoing training, and clinician engagement program
• Contribute to strategic planning, direction, and goal setting for the Behavioral Health team
• Maintain appropriate policies, procedures, and clinical practice guidelines to support top quality behavioral health services
• Support clinician interviews and serve on the Credentialing Committee to hire new Therapists to Cerebral's Medical Group
• Determine if removal of a clinician is appropriate based on the code of conduct
• Partner with Support, Compliance, Ops and Product, and Engineering teams to ensure the delivery of our mental health services are optimized, and to support the development and launch of technology improvements and/or new service lines/treatment options
• Provide input on how mental health clinicians can utilize digital tools to deliver high quality care in a compliant manner
• Create and nurture a culture of professionalism, collegial collaboration and continuous improvement of processes. Responsible for team growth and development, recruitment and retention, reward and recognition and ongoing evaluation
• Prefer you to maintain a small caseload to stay up-to-date on the clinician experience (EMR, video platform, etc.) to share ideas and input to our Product and Ops teams for continuous improvement

What we offer:

• Mission-driven impact:
  • Shape the future of the #1 largest and fastest growing online mental health care company in the world
  • Build a platform that is improving the lives and well-being of hundreds of thousands of people (and counting)
  • Join a community of high achievers who have a passion for promoting mental health
• Path to develop & grow:
  • Bi-annual performance reviews & opportunities for promotions - as Cerebral grows, so should you. We build your goals together and forge a career path that is right for you
• Remote-first model: Work virtually from anywhere in the US
• Competitive compensation & benefits:
  • Total compensation includes annual bonus and equity / stock options
  • Medical, Dental, Vision, Life Insurance, HSA, Flexible Spending Accounts and 401(k)
  • Unlimited PTO - we encourage taking the time you need to relax and recharge
  • Wellness perks including monthly mental health days off (12 per year) in addition to holidays, and "No Meeting Wednesdays"
  • Up to $200 reimbursement for any equipment purchased to support your work-from-home environment (video camera, ring light, headset, etc.)
  • Access to free Cerebral therapy services (up to 7 sessions per year)
  • Medical travel expense health reimbursement arrangement
  • Paid parental leave after 3 months
• Culture & connectivity:
  • Monthly peer-to-peer recognition allowance via Bonusly allows team members to reward one another for values-aligned contributions
  • Employee Resource Groups that bring team members together in a safe space to connect with one another and advance a respectful and inclusive company culture
  • Virtual social events enable us to build a sense of community and connect on a more personal level
  • Optional in-person local meetups for major hub cities

The national base salary range (OR the national hourly range for nonexempt positions) offered for this position is outlined below. Cerebral is committed to equal pay for equal work; however, business reasons may dictate variations in pay that are attributed to objective factors, such as a candidate's qualifications and years of experience. Total compensation includes base salary and may include an annual performance bonus and equity/stock options.

Who we are (our company values):

• Client-first Focus - relentless focus on advancing the quality of care, clinical experience, and patient safety
• Ethics & Integrity - do what is right and demonstrate ethical principles, even when no one is watching
• Commitment - accountable for fully delivering on commitments to our clients and each other
• Impact & Quality - make a positive impact and deliver high quality outcomes, based on data and evidence
• Empathy - act compassionately, listen to seek understanding, and cultivate psychological safety with clients and colleagues
• Collaboration - achieve our goals together as a united team, strengthened by mutual openness, trust, and diversity of thought
• Thoughtful Innovation - continuously evolve our ability to deliver on our mission, prioritizing long-term, strategic bets over short-term gains

Cerebral is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

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Cerebral, Inc. is a management services organization that provides health information technology, information management system, and non-clinical administrative support services for various medical practices, including Cerebral Medical Group, PA and its affiliated practices (CMG), who are solely responsible for providing and overseeing all clinical matters. Cerebral, Inc. does not provide healthcare services, employ any healthcare provider, own any medical practice (including CMG), or control or attempt to control any provider or the provision of any healthcare service. "Cerebral" is the brand name commonly used by Cerebral, Inc. and CMG.