Systems Engineer - Saint Paul, United States - Granicus

Description

The Company
Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.
Want to know more? See more of what we do .

As a Systems Engineer in the Corporate Information Technology organization, you will join the team responsible for the management lifecycle of the entire Granicus internal infrastructure, including the datacenter, network, servers, and supporting applications needed to run Granicus's internal services. We maintain a very exciting, high transaction environment built on our internal and cloud infrastructure.

The ideal candidate will have a good understanding of data center systems as well as experience with Windows based server infrastructure and a base knowledge of corporate networks. The Systems Engineer reports directly to the Sr Manager of IT, and will work in a group with other administrators.

What your impact will look like here:

• Maintain and optimize performance of the following with a focus on availability, scalability, and simplification:
• Virtualized Windows Server 2016, 2019
• Windows AD Environment
• Azure AD Environment
• Amazon Web Services
• Microsoft O365 environment (Email, Teams, SharePoint)
• Document Changes, Incidents, and Problems from a technical support perspective
• Install new software releases, system upgrades, evaluate and install patches, and perform system backups/recovery
• Provide Support and act as an escalation point for Tier 2 resources
• Triage, resolve and document Incidents and problems
• Execute well documented Change Controls
• Take initiative to suggest and implement improvements, enhancements especially geared towards automating Granicus systems.
• Ensure the confidentiality, integrity, and availability of all information assets
• Manage and maintain SCCM desktop images and packages for end users
• Provide first line support for Networking and be able to work with networking resources on calls.
• Maintain and produce new scripts for the organization's environment.

You'll love this job if you have / can:

• You have 4+ years'
• Experience supporting Windows Enterprise Server 2016, and 2019

Security Requirements:

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Don't have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit

The Team
- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture
- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
a part of our journey.
- A few culture highlights include - Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions - Our employees get to interact with our CEO on very important and
sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee
population

The Impact
- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place - quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact .

The Benefits

At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

- Flexible Time Off
- Medical (includes an option that is paid 100% by Granicus), Dental & Vision Insurance
- 401(k) plan with matching contribution
- Paid Parental Leave
- Employer-paid Short and Long Term Disability Insurance, Group Term Life Insurance and AD&D Insurance
- Group legal coverage
- And more

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.

GovDelivery is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.