Customer Success Agent - Indianapolis - Freedom Mortgage

    Freedom Mortgage
    Freedom Mortgage Indianapolis

    1 week ago

    Description

    Agent, Customer Success

    Must be local to Fishers, IN. The Agent, Customer Success will support FMC's Call Center operations. The purpose of the role is to provide exceptional service to our customers, answering their queries, and resolving their issues. Provide energetic support and bring a positive attitude and willingness to learn. Ability to multitask and be comfortable in a fast-paced work environment. Top-notch communication skills, as you listen to, understand, engage with, and respond to customers - that includes over the phone, or via written communication like email or letter. Provide patience and politeness as you explain policies and procedures to customers, while always keeping a close eye on confidentiality and data security.

    Essential Job Duties and Responsibilities include:

    • Answering inbound and making outbound calls, responding to customer requests within set timeframes, and delivering an exceptional quality of service to every customer.
    • Providing information and knowledgeable assistance by pulling up loan information and providing customers with the information they need quickly and accurately.
    • Adhering to schedules, multitasking, meeting deadlines, and providing verbal and written responses to customers as required.
    • Working as part of a dedicated team to explain policies and procedures to customers and find great solutions to their inquiries in a seamless and positive way.
    • Build positive and pleasant relationships with our customers, whatever the circumstances, helping them feel secure and well-looked-after.
    • Maintain regular and punctual attendance. Comply with all company policies and procedures.
    • Performs other related duties as assigned.

    Education and/or Experience:

    • High School Graduate/GED
    • 0-1 Years related work experience preferred

    Licensure, Certification, Requirements: None required

    Specialized Skills & Knowledge Requirements N/A

    People Management Level: This position is an individual contributor.

    Workplace Conditions:

    • Standing/Sitting/Walking: Occasionally: requires this activity up to 33% of the time.
    • Kneeling/Crouching/Squatting/Bending: Occasionally: requires this activity up to 33% of the time
    • Reaching/Working Overhead: N/A: does not require this activity.
    • Repetitive Hand Motion: Occasionally: requires this activity up to 33% of the time
    • Special Vision or Hearing Requirements: N/A: does not require this activity.
    • Pushing/Pulling (up to 20 pounds): N/A: does not require this activity.
    • Lifting/Carrying (up to 20 pounds): N/A: does not require this activity.
    • Driving: N/A: does not require this activity.

    Environmental Risks: Exposure to hazardous materials, chemicals and/or fumes: N/A

    Equal Employment Opportunity: Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

    Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

    Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.

  • Work in company Remote job

    Customer Success Agent

    Only for registered members

    +Must be local to Fishers, IN. The purpose of the role is to provide exceptional service to our customers, answering their queries and resolving their issues. · ...

    Indianapolis, IN

    1 month ago

  • Work in company

    CSG Product Management Director

    Only for registered members

    Salesforce is looking for a Product Management Director to lead their Customer Success product management team. The ideal candidate will have a strong working knowledge of Salesforce products and experience in Generative and Agentic AI. · ...

    Indianapolis $177,600 - $257,600 (USD)

    1 month ago

  • Work in company

    Customer Service Representative

    Only for registered members

    We are seeking a highly motivated Customer Service Representative to join our team at Rick Smith - State Farm Agent. As a key member of our agency team you will have the opportunity to enhance your career while resolving customer inquiries coordinating with other agency team memb ...

    Indianapolis

    1 month ago

  • Work in company

    Life/Health Insurance Position

    Only for registered members

    Rick Smith - State Farm Agent is seeking a qualified and empathetic professional for the role of Life/Health Insurance Position - State Farm Agent Team Member. · Market life and health insurance services to benefit customers and their families. · ...

    Indianapolis $50,000 - $75,000 (USD)

    1 month ago

  • Work in company

    Agent Development Director

    Only for registered members

    CRST The Transportation Solution is seeking an Agent Development Director to own top-line revenue growth across our Flatbed Solutions and brokerage network.Recruit, onboard, and develop high-performing agents and fleet owners with full accountability for revenue production across ...

    Indianapolis $90,000 - $140,000 (USD)

    6 days ago

  • Work in company

    Receptionist - Team Member

    Only for registered members

    + Job summary: Greet customers warmly in person and over the phone, · diret them to appropriate team members. · Manage appointment scheduling and office communications · ...

    Indianapolis $16 - $20 (USD)

    2 weeks ago

  • Work in company

    Real Estate Agent

    Only for registered members

    This is a full-time hybrid role for a Real Estate Agent based in Indianapolis, IN, with the flexibility to work remotely on occasion. · The agent will assist clients in buying, selling, · and renting properties. · ...

    Indianapolis

    1 week ago

  • Work in company

    Summer 2026 Intern - Talent Intelligence Data Analyst

    Only for registered members

    · ...

    Indianapolis $28 - $32 (USD) Internship

    1 week ago

  • Work in company

    Customer Relations Representative

    Only for registered members

    We are seeking a Customer Relations Representative to join our team at State Farm Agent Team Member with Connie Mortensen - State Farm Agent in Indianapolis. · ...

    Indianapolis $45,000 - $60,000 (USD)

    1 month ago

  • Work in company

    Account Manager

    Only for registered members

    As Account Manager - State Farm Agent Team Member for Connie Mortensen - State Farm Agent, you are vital to our daily business operations and customers' success. · Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, ...

    Indianapolis $45,000 - $60,000 (USD)

    1 month ago

  • Work in company

    VP, Software Engineering

    Only for registered members

    Salesforce is the #1 AI CRM where humans with agents drive customer success together. Here ambition meets action. Tech meets trust and innovation isn't a buzzword — it's a way of life. · We are seeking a VP of Software Engineering in our Digital Enterprise Technology (DET) organi ...

    Indianapolis Full time

    1 month ago

  • Work in company

    Agency Development Coordinator

    Only for registered members

    We're looking for an individual who wants to tackle challenges as the Agency Development Coordinator at our corporate office.In this admin-focused role, you will assist with all aspects of the Agency Development Department and communication processes for agent partners and driver ...

    Indianapolis

    1 month ago

  • Work in company

    VP, Software Engineering

    Only for registered members

    Salesforce es el #1 CRM AI donde los humanos con agentes impulsan el éxito del cliente juntos. · Ambición encuentra acción. · Tecnología encuentra confianza. · ...

    Indianapolis

    1 month ago

  • Work in company

    National Relationship Manager, IMO Channel

    Only for registered members

    National Relationship Manager generates sales revenue through the growth and implementation of sales marketing strategies. · ...

    Indianapolis Full time

    2 weeks ago

  • Work in company

    Agency Development Coordinator

    Only for registered members

    We're looking for an individual who wants to tackle challenges as the Agency Development Coordinator at our corporate office.In this admin-focused role, you will assist with all aspects of the Agency Development Department and communication processes for agent partners and driver ...

    Indianapolis

    1 month ago

  • Work in company

    Sr Account Manager-Business Channel Management

    Only for registered members

    Job summaryAt Verizon we power and empower how people live work and play by connecting them to what brings them joy We do what we love driving innovation creativity and impact in the world Our V Team is a community of people who anticipate lead and believe that listening is where ...

    Indianapolis

    1 month ago

  • Work in company

    Agency Development Coordinator

    Only for registered members

    Are you looking for a great place to build and grow your career? · Founded in 1945,Wheaton Van Lines, Inc. is a long-standing company in the moving industry.The Agency Development Coordinator at our corporate office will assist with all aspects of the Agency Development Departmen ...

    Indianapolis

    1 month ago

  • Work in company

    Licensed Insurance Agent

    Only for registered members

    Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. · We believe that a high-performing culture, combined with valuable opportunit ...

    Indianapolis

    2 weeks ago

  • Work in company

    Sales Producer

    Only for registered members

    Join an established insurance company and embark on a rewarding sales career. As an Insurance Agent at Indiana Farm Bureau Insurance you will build long-lasting relationships with clients and make a meaningful impact in your local community. · ...

    Indianapolis $50,000 - $70,000 (USD)

    3 weeks ago

  • Work in company

    AM Front Desk Agent

    Only for registered members

    AM Front Desk Agent is responsible for providing excellent customer service to guests at our hotel. · Greeting guests as they arrive at the hotel · Checking guests in and out of the hotel · ...

    Indianapolis

    1 month ago

  • Work in company

    Front Desk Agent

    Only for registered members

    We are looking for a Front Desk Agent to join our hotel team at the Crowne Plaza Indianapolis Airport. You will provide excellent customer service to guests and ensure their stay is comfortable and enjoyable. · ...

    Indianapolis

    1 month ago

Jobs
>
Customer success agent
>
Jobs for Customer success agent in Indianapolis