-
Senior Business Analyst
1 day ago
Atlas Ventures Augusta, United StatesWho we are · LionGate advises, builds and operates custom cloud solutions for its clients in our own AWS cloud. · We unlock the potential of digitalization and create unique added value for our clients. · By creating intelligent end-to-end processes, we consistently automate and ...
-
Business Analyst
3 weeks ago
State of Maine Augusta, United StatesBusiness Analyst - Prism Workday (Remote Role) · Job Description · Workday implementation project is seeking 2 skilled Business analysts to contribute their expertise to our project team. As a Business Analyst, you will play a crucial role in diagnosing data issues, recommendin ...
-
Business Analyst
3 weeks ago
National General Insurance Augusta, United StatesJob Description Job Summary:The Business Analyst (BA) Consultant II assists in analyzing requirements and requests of the business, operations, and other users of IT services. Serves as the contact for the business divisions and technology solution providers for all aspects of so ...
-
Business Analyst
3 weeks ago
Focused HR Solutions LLC Augusta, United States~~~REMOTE UNTIL SAFE RE-ENTRY. WILL BE HYBRID ONCE CLEARED TO BE ONSITE IN Augusta, ME Our direct client has a new opening for a Business Analyst This position is up to 12 months, with the option of extension, and is in Augusta, Maine. If you are interested, please send us your r ...
-
Business Analyst
3 weeks ago
Amergis Augusta, United StatesBusiness Analyst - LTSS Data Systems Overview: This is business analyst/ project manager hybrid role: the candidate will need to help solicit and document business requirements that a technical solution could provide, relating to Maine Long Term Services and Supports (LTSS) progr ...
-
Business Analyst
2 weeks ago
Amergis Augusta, United StatesBusiness Analyst - LTSS Data Systems · Overview : · This is business analyst/ project manager hybrid role: the candidate will need to help solicit and document business requirements that a technical solution could provide, relating to Maine Long Term Services and Supports (LTSS ...
-
Business Analyst
2 weeks ago
National General Insurance Augusta, United StatesJob Description · Job Summary: · The Business Analyst (BA) Consultant II assists in analyzing requirements and requests of the business, operations, and other users of IT services. Serves as the contact for the business divisions and technology solution providers for all aspect ...
-
Business Analyst
3 days ago
Amergis Augusta, United StatesBusiness Analyst - LTSS Data Systems · Overview: · This is business analyst/ project manager hybrid role: the candidate will need to help solicit and document business requirements that a technical solution could provide, relating to Maine Long Term Services and Supports (LTSS) ...
-
Business Analyst
2 weeks ago
Wipro Limited Augusta, United States Full time, Part time, contract, trainingJob Description Our client is hiring a Business Analyst to join our project team. You will report directly to the project manager. Your main tasks will include performing detailed requirements analysis documenting processes and performing some user acceptance testing. To succeed ...
-
Senior Business Analyst
3 days ago
Mathematica Augusta, United StatesPosition Description: · Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve prog ...
-
Business Systems Analyst
1 day ago
Knowledge Services Augusta, United States PermanentOverview · Knowledge Services is seeking a Business Systems Analyst for a 12-month project (potential to extend) with the State of Maine Office of Technology. Role is open to remote applicants however applicants MUST HAVE prior experience in State government. · Responsibilities · ...
-
Workday Business Analyst
3 weeks ago
Knowledge Services Augusta, United StatesOverview · Knowledge Services is seeking a remote Workday Business Analyst for a project through the end of June 2025 (likely to extend) with the State of Maine Office of Technology. Applicants may work 100% remotely · Responsibilities · Workday Business Analyst Responsibilities: ...
-
Workday Business Analyst
3 weeks ago
Knowledge Services Augusta, United StatesOverview: · Knowledge Services is seeking a remote Workday Business Analyst for a project through the end of June 2025 (likely to extend) with the State of Maine Office of Technology. Applicants may work 100% remotely · Responsibilities: · Workday Business Analyst Responsibili ...
-
Business Analyst LU
3 days ago
Focused HR Solutions LLC Augusta, United States50-$60c-c or $45-$55 w2 these are the max pay rates. 100% on site no remote work allowed. Our direct client has a new opening for a Business Analyst This position is up to 14 months, with the option of extension, and is in Augusta, Maine. If you are interested, please send us you ...
-
Business Systems Analyst
6 days ago
Highmark Health Augusta, United StatesCompany : · enGen · Job Description : · JOB SUMMARY · ******* Due to Department of Defense (DOD) contract requirements, the incumbent who fills this position must be a US citizen and must also pass a background check. ******* · This job supports one or more analytical aspects of ...
-
Business Analyst 2
1 week ago
Beacon Hill Staffing Group Augusta, United StatesThis job was posted by : For more information, please see: Summary: Document and identify gaps in IT and business processes through process mapping to illustrate current and future state. · Education/ Experience: Associates degree - preferred. · Specialization in Business, Fina ...
-
Information Technology Business Analyst
1 week ago
Maine Public Employees Retirement System Augusta, United StatesJob Description · Job DescriptionMaine Public Employees Retirement System (MainePERS) seeks an Information Technology Business Analyst to join our IT department. This position performs analysis and documentation of business process and system interactions. The Business Analyst wi ...
-
Business Analysts in Augusta, Maine
5 days ago
Manpower Group Inc. Augusta, United StatesBusiness Analysts in Augusta, Maine · Pay: $25 per hour · Schedule: M-F 8a-5p · Assignment Length: Long-Term Contract · Are you equipped with exceptional analytical skills and basic accounting knowledge? Do you want to work for an organization that values its employees, integrity ...
-
Sr. Business Analyst Workday
3 days ago
Perfict Global, Inc. Augusta, United StatesAbout Us: · Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies availa ...
-
Regional Business Data Analyst
2 weeks ago
Morgan Advanced Materials Augusta, United StatesOverview: · Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using ...
Lead Digital Customer Business Analyst - Augusta, United States - AVANGRID , Inc.
Description
This job was posted by : For more information, please see:Job Title:
Lead Digital Customer Business Analyst
Reports to:
Senior Product Owner
Company:
AVANGRID SERVICE COMPANY
Department/Organization:
Customer Experience & Digital Strategy
Location:
Augusta ME, Portland ME Hybrid
The base salary range for this position is \$107,254 to \$139,431 and is dependent upon experience.
Job Summary
The Business Analyst will assist in the creation of the digital customer experience journey and product features that provide valuable solutions to our customers.
The business analyst will contribute to the development of design assets in the form of epics, user experiences and customer journey maps based on customer research in alignment with the customer digital strategy.
Working as part of a pool of resources across the Digital CoE, the post holder may be required to work on a stand-alone basis, or as part of larger teams that will be responsible for carrying out detailed analysis and design across multiple customer journeys.
Key Responsibilities
Partner with customer experience strategy team members and the business to develop customer features and functionality documentation for project initiatives.
Make recommendations about how the company can increase product adoption rates by providing appropriate information and services to customers in digital channels and promotions.
job aids and training plans for internal teams.
Develop customer journey maps, user stories and stock the product
backlog, define acceptance criteria, create workflows, navigation maps and specifications.
Assist Product Managers in the management and grooming of user stories
in the product backlog Help manage JIRA boards (or similar agile software), and participate in daily stand-ups with the digital teams.
Triage and prioritize incoming requests against existing project backlog.
Creates and maintains documentation including requirements, design, and end-user manuals, provides needed reports as applicable.
Required Qualifications
Bachelor\'s degree in a relevant field with 7 years of relevant business experience required
At least 5 years of relevant project management experience
Working knowledge of several utility business areas preferred (e.g. Electric Operations, GasOperations, Customer Service)
PMI certification (PMP, PMI-ACP or other Agile certification, PMI-CAPM) preferred
Preferred Qualifications
Experience with Project Management techniques and applications
including JIRA and the agile development process.
Customer-facing experience and digital product development experience.
Has strong oral and written communication skills, and can convey
information clearly and concisely.
Strong research skills, analytical abilities, and technical savvy with problem-solving strengths.
Ability to document requirements formally or informally depending on
the need of the project.
Excellent organizational skills, time management skills, and teamwork building.
Microsoft Suite & SharePoint
Project management (individual, multiple, simultaneous, linkedprojects).
Project planning for unique, one-time initiatives
Negotiation/dispute resolution
Competencies (this is standard for all jobs)
Growth & Continuous Improvement
Initiative & Change
Focused on Results
Customer Centric (internal and/or External)
Communication
Collaboration
Leadership (people managers/leaders)
Disclaimer (this is standard for all jobs)
AVANGRID is committed to a diverse and inclusive workplace.
AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual\'s sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.
Avangrid employees may be assigned a sy
