Operations Technical Supervisor - Federal Way, Washington, United States

Oak View Group · Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the m ...

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Operations Technical Supervisor plays a vital role in supporting the technical and operational excellence of the venue. This position collaborates closely with production leadership to advance events, maintain critical technical systems, implement venue standards, and lead technical crews throughout all phases of production—from load-in through load-out. The ideal candidate will demonstrate strong technical knowledge, excellent organizational skills, and a commitment to delivering safe, efficient, and high-quality production operations. This role also contributes to continuous improvement through thorough post-event analysis and technical recommendations. 

This role pays an hourly rate of $35.00–38.00 

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) matching 

This position will remain open until May 8, 2026.

About the Venue

The Federal Way Performing Arts and Event Center is a multipurpose venue designed to host theater, music, dance, art and spoken-word performances. Adjoining event spaces can host more than 300 for gala seating, or be transformed into settings ideal for conferences, seminars, meetings and weddings. Majestic mountain views are abundant from the PAEC's perch above the city, an enchanting backdrop for striking event photographs. The center's premier location in South King County, just 20 minutes south of Sea-Tac Airport, is ideal for business, educational, social, charitable and private events.

Responsibilities

Technical Advance & Event Planning 

• Review and process technical advances, riders, and event documentation in coordination with the Operations Manager and relevant stakeholders 
• Proactively identify technical requirements, potential conflicts, and resource needs prior to events 
• Communicate technical expectations and venue capabilities clearly to visiting productions, clients, and internal departments 
• Collaborate in developing event-specific technical plans, schedules, and staffing recommendations 

Systems Configuration & Documentation 

• Support the documentation, configuration, and testing of technical systems including audio, lighting, video, communications, and digital infrastructure 
• Maintain accurate and up-to-date system documentation, including signal flow diagrams, equipment inventories, and operational standards 
• Uphold venue technical standards and best practices across all production activities 
• Contribute to the development of onboarding and training materials related to venue systems and procedures 

Technical Operations & Crew Lead 

• Organize and direct technical crews during load-ins, rehearsals, performances, and load-outs 
• Assign tasks, monitor progress, and facilitate efficient workflow during production calls 
• Serve as a primary point of contact for technical crews and visiting technicians during events 
• Support the Operations Manager in making real-time technical decisions to resolve issues safely and effectively 

Maintenance Planning & Facility Support 

• Assist with planning and tracking routine and preventative maintenance for technical systems and infrastructure 
• Identify equipment issues, maintenance needs, and document operational risks in a timely manner 
• Coordinate with operations, facilities, and external vendors to support system upkeep and repairs 
• Contribute to long-term planning efforts for equipment upgrades and system improvements 

Post-Event Reporting & Continuous Improvement 

• Complete comprehensive post-event reports detailing technical performance, staffing outcomes, and system issues 
• Provide actionable recommendations for technical improvements, equipment upgrades, and operational adjustments 
• Track recurring issues and assist in developing solutions to enhance efficiency, safety, and production quality 

Technical Leadership & Decision Making 

• Support venue leadership in making informed technical decisions during events 
• Apply venue policies, safety standards, and industry best practices when addressing technical challenges 
• Serve as a trusted technical resource for staff, crews, and event partners 

Qualifications

• High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.  
• Demonstrated experience working in live event production, performing arts venues, or related technical environments 
• Working knowledge of audio, lighting, video, and stage systems 
• Ability to read and interpret technical riders, plots, and system documentation 
• Excellent organizational, communication, and problem-solving skills 
• Proven ability to lead crews and work effectively under time-sensitive, high-pressure conditions 
• Strong commitment to safety, professionalism, and collaborative teamwork 

Preferred Qualifications 

• Experience advancing touring productions or large-scale events 
• Proficiency with system documentation tools, diagramming softwares, or signal flow diagrams 
• Experience with preventative maintenance planning and equipment tracking systems 
• Prior crew leadership experience in technical production settings 
• Knowledge of industry standards, best practices, and safety protocols (including but not limited to OSHA regulations and other industry best practices)

Physical Requirements & Work Environment 

• Ability to work flexible hours including evenings, weekends, and holidays as required by event schedules 
• Capacity for frequent physical activity including walking, standing (possibly on uneven surfaces), climbing, stooping, kneeling, and crawling 
• Ability to work in confined or cramped positions while reaching, pushing, pulling, and operating equipment 
• Capability to lift and carry up to 60 pounds on a regular basis 
• Work is performed in theatre, backstage, and event environments with exposure to varying noise levels, lighting effects, and temperatures 
• Ability to safely climb and navigate stairs, work on roofs, and traverse catwalks at heights exceeding 50 feet 
• Strong hand-eye coordination and reflexes required for safe equipment operation 
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus (with or without corrective lenses) 

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.