Customer Service Representative II - Bedford - Concord Group Insurance

1 week ago

Description

Job Summary

The Customer Service Representative plays a vital role in delivering exceptional service to agency partners and policyholders by developing and maintaining expertise in our products, systems, and services. This critical position serves as a mentor to junior team members and maintains broad visibility across the company.

Responsibilities:

Act as a mentor and training partner to junior team members
Service agents and policyholders with information relating to policies, including bills, payments, coverage information, etc.
Handle an average of 35-45 inbound phone calls per day, with end-to-end call resolution
Respond to agency partners and policyholders through chats, emails, and telephone calls
Follow-up on complex accounting payment issues with agents and policyholders
Educate agents and policyholders to manage their accounts on our customer website
Review policy documentation to ensure accurate delivery of information
Complete policy premium audits
Communicate with agents and customers regarding complex billing issues
Process policyholder and agency correspondence

Requirements:

High school diploma or equivalent required; undergraduate college degree strongly preferred
2 years of property and casualty insurance experience or equivalent combination of education and work experience preferred
Able to build rapport with agents, policyholders, and team members
Excellent communication, interpersonal, and problem-solving skills
Must be dependable, reliable, and possess an energetic and positive attitude
Proficiency in Microsoft Office suite of products, including Word and Excel

Benefits:

Comprehensive total compensation package, including medical, vision, dental, life, and disability insurance
Generous Paid Time Off Program, including vacation, personal, sick time, and holiday pay
Invest in your future with our competitive 401(k) plan with company match

About Us:

The Concord Group is a leading regional provider of property and casualty insurance, dedicated to protecting families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.

We are an Equal Opportunity Employer and participate in E-Verify.

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