Program Support DHN - Detroit - CHN Housing Partners

Description

CHN HOUSING PARTNERS
Program Support, DHN
We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.
CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services.
We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.
Please click here to learn more about our Core Values and how they drive our mission and define who we are.
Learn More about CHN Housing Partners' Benefits by clicking here CHN offers HSA and PPO Medical Plans (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Company Holidays; Life Insurance; 401K Plan, Tuition Reimbursement, and more.
Position Summary: The goal of the DHN Program Support is to ensure the overall success of the Detroit Housing Network (DHN) by supporting numerous programs and initiatives led by CHN Housing Partners, the Network Manager. The DHN is a network of high-performing HUD-certified housing counseling and housing service providers in the City of Detroit dedicated to creating healthy neighborhoods and advancing racial equity in our communities by increasing housing stability and affordable homeownership for Detroit residents.
Th DHN Program Support will contribute to DHN's mission by supporting overall program success. The position requires a self-starter with the ability to work both independently and collaboratively while managing multiple priorities. The ideal candidate will have a proven track record in relationship management and driving organizational success.
This is currently a hybrid position that requires an in-person presence three days per week. Employees have the flexibility to work remotely for up to two days per week.
The rate of pay for this position is $46,000 - $48,000 per year, paid at an hourly rate (FLSA Non-Exempt)
Essential Duties & Responsibilities:

• Supporting the DHN Network
  • Interface with the DHN team at CHN daily, and service providers and customers as needed
  • Help develop a strong sense of teamwork across the DHN Network as partners increasingly share clients and collaborate on housing initiatives
  • Support the Partner Success Coordinator with DHN meeting and events, ensuring smooth logistics and participation
  • Direct collaboration with the DHN Customer Experience Coordinator to respond timely to client communications to the DHN email and texting accounts, ensuring smooth communication and issue resolution
  • Maintain company and customer confidentiality
  • Assist the Trainer to provide training sessions for service delivery partners as needed
  • Represent the DHN at community events and other opportunities to engage with residents - evening and weekend availability required on an as-needed basis
• Supporting the DHN Programs
  • Review data within the DHN Salesforce system to ensure service delivery standards are being met across the network
  • Collaborate with the DHN Team to identify opportunities for system and process improvements, address training needs, and continuously enhance the DHN network to best support Detroiters
• Continuous Improvement on Service Delivery
  • Foster positive collaboration with clients and colleagues, building trust as an essential quality for success
  • Contribute to ongoing network improvement efforts by relaying feedback from residents and partners regarding issues and opportunities that need attention
• Other duties required to support the overall success of the DHN mission and program goals

Education and/or Work Experience Requirements:
Required:
Education:

• Associate degree and/or 2+ years of related work experience

Experience:

• Minimum of 2 years' experience in customer service or a similar role.
• Proven ability to communicate effectively and build strong interpersonal relationships.
• Skilled in managing multiple tasks efficiently in a fast-paced, customer service environment.
• Strong decision-making skills with the ability to resolve issues independently.
• Proficient in Salesforce and Microsoft Office applications.
• Demonstrated experience working with and serving diverse populations.

Skills:

• Expertise in delivering exceptional customer service.
• Strong process orientation with excellent analytical skills and attention to detail.
• High level of professionalism, work ethic, and commitment to producing high-quality results.
• Superior oral and written communication skills.
• Exceptional organizational and time-management skills with the ability to set priorities and meet deadlines.
• Strong organizational skills, conflict resolution, and decision-making abilities.
• Compassionate, kind, and empathetic demeanor

Preferred:

• Bilingual in Spanish, Arabic, Bengali or other language
• HUD Certified Housing Counselor

Working Conditions and/or Physical Requirements:

• Ability to perform essential job functions consistent with ADA, FMLA, and other standards.
• Regular and punctual attendance consistent with ADA, FMLA, and other standards.

Why Should You Apply?

• You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
• Great benefits.
• Opportunities for on-the-job training and/or professional development.