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Wilton

    Technical Outsourcing Manager - Wilton, United States - Strypes

    Strypes
    Strypes Wilton, United States

    1 week ago

    Default job background
    Technology / Internet
    Description

    Strypes is a company with extensive experience in software development. With a team of over 700 people, we take ownership of application roadmaps for our clients and structure their overall application landscape.

    Founded in 2008, the company is currently a proud member of the ICT Group in the Netherlands. The ICT Group is an IT company founded in 1978 and consists of more than 15 brands.

    Our team has a unique opportunity for a Technical Outsource Manager in Connecticut, USA who will work as an intermediate between our High Tech Customer and remote teams in Bulgaria.

    Our main client is ASML - the largest semiconductor equipment manufacturer in the world. We are their trusted partner and work side-by-side with them on multiple software and infrastructure projects.

    Job Description

    • As a Technical Outsource manager, you'll create, maintain and extend the business by building and managing long-term relations with our customers.
    • You will serve as a liaison between the client and the team in Bulgaria and support them with your technical knowledge and broad experience.
    • As a trusted partner you will manage new leads and lead them to become nearshoring projects; discuss engineering requests; bring insights from different customer departments to the table.
    • You will be visiting the client daily in Wilton, CT.
    • Your position can be defined as critical for all stakeholders.
    • You will be responsible for customer relationships and be the prime contact for our customers regarding projects, in a complex, demanding and frequently changing environment.
    • You'll have an eye out for signalling any deviations in quality, lead time and budget, you'll bring them up and manage them.
    • To achieve awareness of customers' needs you'll bring these signals and customer feelings to the team. You'll ensure 2-way communication and manage escalations from the Bulgarian team to the client.
    • Your experience brings responsibility and ownership to the projects which ensure that our solutions are sustainable and embedded thoroughly in our client's organization.

    Responsibilities

    • Client communication on multiple levels: with technical specialists, project managers, discipline leaders and assigned staff involved in the projects
    • Attend onsite meetings with the customer
    • Align on requirements (functional and technical), project planning, tracking and reporting
    • Provide technical consultancy in your field of expertise
    • Serve as a (technical) liaison between the customer and the remote development team(s)
    • Collaborate on the (long-term) outsourced product road-map/vision creation and align with relevant stakeholders
    • Close the gaps that come with nearshoring and develop structural solutions
    • Develop budgets for engineering proposals
    • Initiate follow-up on project sales and manage additional budgets
    • Identify new leads within your field of play
    • Develop your knowledge to become a fully committed and respected team member

    Abilities

    • Think on a conceptual level and be able to analyze the impact, (high level) design, prepare and breakdown work of the planned features
    • Align regularly with the client about priorities, scope and dependencies (with the software teams).

    Required Skills and Experience

    • Master's or Bachelor's degree in a technical area
    • Strong communication skills across functions and teams, up and down the chain of command
    • 3+ years experience in Project Management
    • 8+ years' experience in a software development environment (e.g. as SW Architect and/or SW/Engineer)
    • In-depth experience with designing and writing software in a High-tech embedded environment
    • Experience with SCRUM-based projects
    • Strong negotiation skills and ability to proactively deal with conflicts and related escalation methods
    • Excellent English communication skills

    Would Be Preferred to Have Experience With

    • Experience with writing code in C/C++ and Python
    • Experience with Scaled Agile Framework (SAFe)
    • Experience with outsourcing

    Other

    • The ability to level with the customer and the technical SW development team
    • The ability to influence people to get things done
    • The ability to work multiple days a week on-site at our customer (in Wilton)

    You Should Also Be

    • A highly motivated self-starter with a passion for accomplishing results
    • A team player
    • Able to work frequently on-site at our customer
    • Willing to travel to Bulgaria regularly (min. 3 times a year on average a week)
    • US resident who's lived and worked for at least 10 years in the USA

    We offer

    • A challenging job in a high-tech context with high customer intimacy based on a long-term relationship.
    • Competitive salary
    • Year-End bonus
    • Health Insurance benefits and 401k plan benefit
    • Paid holiday right - 20 days per calendar year & Federal Holidays (bank holidays) in the US
    • Paid sick leave
    • Internet and phone costs - 100 USD net per month
    • Travel expenses to the customers within the USA will be on behalf of Strypes
    • Travels from/to USA - BG/NL will be on Strypes expense
    • Permanent contract
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