Systems Integration Team Lead - Philadelphia

Only for registered members Philadelphia, United States

1 week ago

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Job summary

The System Integration Team Lead position is a hands-on role requiring strong technical research and communication skills The primary goal is to oversee the planning design and implementation of solutions that connect different software hardware and systems to ensure they work together seamlessly This role will leverage HubSpot expertise and programming language knowledge to focus on improving connecting GLOBOS HubSpot platform with other systems tools to improve data flow automate processes enhance overall business operations

Responsibilities

  • Provide CRM Help Desk workflow improvements by designing integrating systems via HubSpot collecting data from requestors
  • Administer various services users groups within organization via Hub Spot
  • Maintain relationships communication vendors regarding issues needs
  • Manage support Systems Integration team
  • Monitor ticket queues triage necessary Day-to-day L2/L3 IT Support needs in-scope platforms Create document service requests issues problems changes Provide hands-on troubleshooting support solving business processes coordinating cross-functional teams managing timelines mitigating risks ensuring alignment stakeholders Ensure system reliability performance adherence standards data integrity security quality Provide backup Onboarding Offboarding various systems Collaborate build standardize maintain GLOBO knowledge bases for support Assist adoption enforcement security compliance Complete IT Audits internal procedures client requests Manage support automate software hardware deployed organization Work compliance team ensure our systems meet customer requirements clauses controls SOC 2 ISO 27001 ISO 9001 Certification standards Other duties assigned

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