Program Manager - Maitland - AssistRx

    AssistRx
    AssistRx Maitland

    5 days ago

    Description

    Program Manager Role

    The Program Manager serves Pharmaceutical Clients by planning implementing program strategy operations improving systems processes managing staff emphasizing excellence Reports to Director Pharmacy.

    Maintains improves call center operations monitoring system performance identifying resolving problems preparing completing action plans Establish monitors analyzes reports KPIs related effective patient access processes initiatives required Client contract Statement Work Screening candidates hires leads develops departmental associates communicating job expectations planning monitoring appraising reviewing job contributions enforcing policies procedures Works partnership training department creating meaningful measurable educational training curriculum oversees delivery on spot training needed Maintains professional atmosphere team members respectful transparent Accomplish organizational goals accepting ownership accomplishing new different requests exploring opportunities add value job accomplishments Handles escalated calls complaints questions queries necessary Collaborates call center management staff executing programs facilitate conversion compliance adherence Prepares agenda items content client meetings quarterly reviews Additional responsibilities needed based department program requirements Requirements Minimum 7 years healthcare industry experience including at least 3 years management experience Ability manage others direct indirect Advanced problem-solving skills working cross-functionally resolve issues generate results potentially conflicting constituencies Skilled Microsoft Office Team Thorough understanding business operations processes Excellent interpersonal influence High confidence integrity enthusiasm proactive personality Experience Specialty Mail Order Pharmacy preferred


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