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- Monday - Friday 11:00 AM - 8:00 PM
- Monday - Thursday 8:00 AM - 5:00 PM; Saturday 8:00 AM - 4:00 PM
- Training Date: May 6, 2024 (2-3 Weeks)
- Resolves customer concerns, questions, and requests efficiently using their knowledge and understanding of the product or program.
- Provides the customer with product and service information via phone, email, and or letter.
- Identifies, researches, and resolves customer issues using computer systems.
- Maintains current understanding of expectations through training.
- Partners with the customer service team to meet goals and exceed expectations.
- At least 18 years of age, at least high school level education, and fluent in English.
- 6 months of Contact Center experience preferred.
- Ability to multitask.
- Ability to type 35+ words per minute.
- Effective communication skills.
Contact Center Representative - Bristol, United States - MetaSource
Description
Job Type
Full-time
Description
The CustomerContact Center Representative is responsible to help customers with their questions about products and programs for our Personal Lending client. This role is expected to provide high-quality support by phone, email, and other written communications.
Schedule: open availability and you may be assigned to one of the shifts below
Pay: $14.00 per hour and an additional $0.50 per hour if you are scheduled for Saturday.
Bonus: Additional incentives for exceeding performance targets.
Benefits: Full-Time benefits eligible including Medical, Dental, Vision, Time Off, Wellness Program, Retirement, and more
Responsibilities: