Hotel Front Desk Service Representative - Spanish Fort - Courtyard Mobile Daphne/Eastern Shore

    Courtyard Mobile Daphne/Eastern Shore
    Courtyard Mobile Daphne/Eastern Shore Spanish Fort

    5 days ago

    Default job background
    Full time
    Description

    Descripción del Trabajo

    Estamos buscando a un profesional que brinde asistencia eficiente, cortés y profesional a los huéspedes en todas las etapas de su estadía. Nuestra meta es mantener los altos estándares de servicio y hospitalidad que caracterizan a Courtyard by Marriott.

    Responsabilidades:
    • Proporcionar hospitalidad personalizada a los huéspedes en todas las etapas de su estadía.
    • Atender quejas y solicitudes de los huéspedes de manera rápida y efectiva.
    • Registrar a los huéspedes de manera eficiente y amigable.
    • Gestionar el registro de facturas, calcular cuentas, cobrar pagos y realizar cambios para los huéspedes del hotel siguiendo todos los procedimientos de manejo de efectivo requeridos por Marriott.
    • Administrar el correo y mensajes de los huéspedes según los procedimientos establecidos.
    • Conocer muy bien el programa de lealtad Marriott Bonvoy, promover la inscripción de los huéspedes y ayudar con ella.
    • Desarrollar conocimiento detallado del personal del hotel, ubicaciones de habitaciones, tarifas de habitaciones, comodidades y estrategias de venta.
    • Atender llamadas telefónicas según los estándares de etiqueta adecuados.
    • Bloquear habitaciones y gestionar solicitudes especiales.
    • Monitorear la disponibilidad de habitaciones.
    • Gestionar cajas de seguridad utilizadas por los huéspedes según los procedimientos establecidos.
    • Mantener el vestíbulo y el área del mostrador limpios y presentables.
    • Tener conocimiento detallado de los procedimientos de emergencia y seguridad.
    • Oferir y gestionar correctamente solicitudes de llamadas de despertador.
    • Saber cómo limpiar habitaciones de acuerdo con los estándares.
    • Limpiar el vestíbulo, sala de reuniones, máquinas expendedoras y área de oficina trasera según las responsabilidades diarias de limpieza del Representante de Servicio al Cliente.
    • Realizar tareas de inicio y fin de turno; hacer depósitos de efectivo.
    • Asegurarse de que todas las tarjetas de crédito, efectivo y fondo de cambio estén equilibrados durante cada turno.
    • Informar a la gerencia sobre cualquier queja o problema relacionado con los huéspedes o sistemas.
    • Comunicarse con el personal entrante y la gerencia registrando información pertinente en el libro de pases.
    • Mantener informado al personal de mantenimiento sobre todas las necesidades de mantenimiento.
    • Llevar uniforme adecuado en todo momento de acuerdo con los Estándares de Apariencia.
    • Practicar normas de seguridad en todo momento.
    • Cumplir con todas las reglas de trabajo, procedimientos y políticas establecidas por la empresa, incluidas, entre otras, las contenidas en el manual del empleado.
    • Realizar otras tareas asignadas, para las cuales el empleado sea capaz.
    Requisitos:
    • Experiencia en Salesforce y FOSSE es una ventaja.
    • Habilidad para usar computadoras y resolver problemas son necesarios.
    • Habilidad comunicativa fuerte, escrita y hablada.
    • Debe ser capaz de mover maletas y/o paquetes hasta 40 lbs.
    Acerca de la Compañía:

    Encore Enterprises es un empleador igualitario con excelentes beneficios y una cartera en crecimiento rápidamente. Para obtener más información sobre Encore Enterprises visite encore.bz Las propiedades Courtyard by Marriott y Fairfield by Marriott están ubicadas en el área urbana/suburbana de Mobile, AL en la ciudad de Spanish Fort.

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