Digital Support Representative - Fargo - Preference Personnel

    Preference Personnel
    Preference Personnel Fargo

    1 week ago

    Description

    Preference Employment Solutions is hiring a Digital Support Representative for a Fargo based team. In this role, you'll be the first point of contact for customers using mobile and online banking platforms helping with login issues, troubleshooting technical problems, and guiding them through digital features. If you're tech-savvy, customer focused, and ready to put your skills to work in a fast-paced support environment, we want to hear from you Apply today
    Type: Temporary - 3 weeks (Starts Oct. 2nd, 2025)
    Salary Range: $16-$20/hr. DOE
    Location: Fargo, ND
    Benefits: As part of our commitment to employee well-being, Preference Employment Solutions offers Minimum Essential Coverage (MEC) health plans for both individuals and families. Our plans provide essential healthcare benefits at an affordable cost, ensuring you have access to the coverage you need while working with us.
    Position Overview:

    • Assist customers with account access, mobile app navigation, and online banking tools
    • Troubleshoot technical issues and escalate when necessary
    • Guide users through processes like transfers, bill pay, and account management
    • Communicate professionally with customers via phone, chat, and email
    Characteristics of a Successful Candidate:
    • Strong background in customer service and problem solving
    • Comfortable with technology, mobile apps, and basic troubleshooting
    • Clear, professional communication skills
    • Reliable, detail oriented, and able to work in a fast-paced environment
    • Must pass background and credit check
    How to Apply:
    Contact: Taylar at
    Email:
    Visit Us: nd St S, Suite 100, Fargo, ND 58104
    Office Hours are Monday through Friday from 8:00am to 5:00pm

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