Field Service Engineer - Indianapolis, United States - SURESTAFF Inc

Description

Job DescriptionJob DescriptionDirect Hire- Field Service Engineer- Salary- Non-

Exempt Role:
-70-85K

• Total Comp with overtime eligible, company vehicle

The CNC Field Service Engineer is based out of Indianapolis, Indiana is expected to be the subject matter expert that provides vital assistance to customers when they need it the most.

These items include but are not limited to helping customers with Brand-new Machine Equipment deliveries, regular customer visits that consist of car and air travel.

A company vehicle is provided with this position and the work/life/balance is an important part of this culture to be home on almost all weekends.

When not traveling to customer sites, this position will be providing local support.
Responsibilities

Pre-installation review: before shipping a new machine, review installation recommendations and processes with the customer.

Field Service Machine Installation:
oversee the assembly of machines at the customer's facility.

Inspection and demonstration:
inspect, adjust, and start up newly installed machines. Make recommendations as needed to ensure proper specification compliance. Demonstrate safe setup, operation, and maintenance protocols.

CNC Maintenance and Repair:
Provide warranty and non-warranty service including problem identification, maintenance, repair services, and training as required. Recommend parts, accessories, and labor to maintain equipment safety and to achieve operational efficiency.

Customer Service Management:

Regularly visit assigned customers to observe machine operation, identify service needs, and suggest appropriate accessories, parts, or services to meet customer requirements.

Distributor support:

Develop and nurture relationships with local Company Machine Tool Distributors, providing them with technical support and collaborating with them to deliver exceptional service to customers.

Reporting and Documentation:

Follow established procedures to complete service reports, inspection reports, time reports, and expense reports accurately and within specified time frames.

Technical Support:

Provide remote technical support to distributors, customers, and other field service engineers via phone and email from our Indianapolis office.

Requirements

2+ years of technical school educations, or equivalent work experience in mechanical, hydraulic, and/or electrical systems maintenance and repair.

Knowledge of troubleshooting and maintenance of industrial automation equipment.

Ability to read, analyze, and interpret technical manuals and blueprints.

Process oriented, able to complete necessary travel and expense reports.

Strong customer service and communication skills.

Self-starter with the ability to work independently.

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