Jobs
>
York

    Service Coordinator - York, United States - The Raymond Corporation

    The Raymond Corporation
    The Raymond Corporation York, United States

    1 week ago

    Default job background
    Description
    Pengate Handling Systems is a powerhouse material handling company that provides various warehousing solutions throughout the Northeast United States.

    We provide top-of-the-line equipment, service, consultation, parts, and training programs to businesses of all sizes throughout PA and NY with over 450+ teammates across these facilities.

    With our average tenure being over 10+ years for our employees, Pengate takes care of our people by putting YOU and YOUR FAMILY first and work second


    Job Summary:


    Responsible for receiving incoming service calls from customers, interacting/scheduling with service technicians, preparing customer proposals, facilitating service billing and the distribution of service-related information between customers, technicians and other departments as needed.

    Works under general supervision, exercising initiative and independent judgment in the performance of assigned tasks.


    Duties/Responsibilities:

    • Receive service calls from customers.
    • Process work orders utilizing the current business management system.
    • Maintain and schedule Planned Maintenance agreements.
    • Handle special billing needs for customer.
    • Maintain an accurate database.
    • Provides support for technicians to obtain maximum efficiency.
    • Process warranty claims.
    • Track technicians time weekly through reports and verify that all time was billed.
    • Receive, review, and challenge paperwork.
    • Complete installation reports for all new equipment.
    • Issue purchase order numbers to vendors as needed.
    • Support policies and procedures of the computer system and the company.
    • Order and follow up on parts issues for technicians.
    • Coordinate service with subcontractors at customer location.
    • Arrange freight for service, and support equipment and materials.
    • Prepare customer quotes needed from field service technicians.
    • Additional duties as required or assigned.

    Core Competencies:

    Collaboration:

    Teamwork is in our DNA as we break down silos and prioritize cross-functional synergies, while utilizing an innovative, out–of –the box problem solving approach.


    Customer Focus:

    Have a high sense of urgency to ensure complete customer satisfaction, as it is a critical component of everything we do.


    Commitment:
    Consistently providing dedicated effort to guarantee a high- quality work product.

    Continuous Improvement:
    Never settling for status quo, always adapting and challenging ourselves to be better than yesterday.


    Required Skills/Abilities:

    • Verbal and written communication skills.
    • Proficiency with MS Office (Word, PowerPoint, Excel, Outlook) and CRM, computer programs
    • Familiarity with dock and door components preferred but not required
    • Strong sense of urgency with the ability to handle interruptions and frequently change tasks in a face paced environment

    Education and Experience:

    • High School Diploma or equivalent
    • Minimum 2 years experience in customer service
    • Billing experience preferred
    • Industry experience
    • Additional experience required

    Physical Requirements:

    • Prolonged periods of sitting at a desk and working on a computer
    • Must be able to work in a fast-paced environment under significant stress and meet high performance demands
    • Must be able to lift up to 10 pounds at times
    • Must be able to life, bend, twist, kneel, crouch, crawl continuously
    • Specific vision abilities required by this job include close vision, and ability to adjust focus.

    Work Environment:


    Works in a variety of customer environments including manufacturing, distribution, cold storage, and out of doors with exposure to elements.

    Potential exposure to equipment movement hazards and dangerous chemical/solvents if proper safety procedures are not followed. This position also entails the necessity to work after normal working hours or on weekends based on customer need. Works under normal office conditions were required to sit for extended periods of time. Regularly spend significant amounts of time working in front of a computer terminal or in interactions with various people. Some travel may be required.

    Needs to be able to cope with stressors and demands that are associated with the job and/or the work environment so that acceptable and defined levels of performance are maintained.


    STATEMENT OF INTENT


    The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position.

    Essential job duties and responsibilities are intended to describe those functions that are essential to the performance of this job under the Americans with Disabilities Act (ADA).


    The physical demands and work environment described in the job description are representative of conditions which must be met or encountered while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    This job description does not state or imply that the above are the only duties and responsibilities assigned to this position.

    Associates holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

    Arbor- Pengate is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination.

    Any and all human relations decisions will not be based on persons' race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship.

  • Alma Health Skilled Services

    Service Coordinator

    3 weeks ago

    Alma Health Skilled Services Lancaster, United States

    **ARE YOU LOOKING FOR A POSITION WHERE YOU CAN MAKE A DIFFERENCE IN THE LIVES OF OTHERS? ARE YOU SEEKING AN AGENCY WHERE YOU MAY SET A SCHEDULE THAT WORKS BEST FOR YOU? ARE YOU SEARCHING FOR A COMPANY THAT HAS OPPORTUNITIES FOR GROWTH? WE ARE HIRING SERVICE COORDINATORS TO JOIN O ...

  • Alma Health Skilled Services

    Service Coordinator

    2 weeks ago

    Alma Health Skilled Services Harrisburg, United States

    **ARE YOU LOOKING FOR A POSITION WHERE YOU CAN MAKE A DIFFERENCE IN THE LIVES OF OTHERS? ARE YOU SEEKING AN AGENCY WHERE YOU MAY SET A SCHEDULE THAT WORKS BEST FOR YOU? ARE YOU SEARCHING FOR A COMPANY THAT HAS OPPORTUNITIES FOR GROWTH? WE ARE HIRING SERVICE COORDINATORS TO JOIN O ...

  • Service Coordination Unlimited Inc

    Service Coordinator

    2 weeks ago

    Service Coordination Unlimited Inc Harrisburg, United States

    **Requires travel to program participant homes** · **Sign On Bonus Available** · **Voted Pittsburgh Business Times Best Places to Work in 2021 and 2022** · : · The Service Coordinator (Supports Coordinator) collaborates with program participants in order to arrange services that ...

  • UPMC

    Service Coordinator

    2 weeks ago

    UPMC Camp Hill, United States

    **UPMC Health Plan's Community HealthChoices team is looking to add Service Coordinators in the Lackawanna County area** · Community HealthChoices (CHC) is Pennsylvania's managed care long-term services and supports (LTSS) program serving seniors and individuals with physical dis ...

  • Raymond Corporation

    Service Coordinator

    3 weeks ago

    Raymond Corporation York, United States

    Responsible for receiving incoming service calls from customers, interacting/scheduling with service technicians, preparing customer proposals, facilitating service billing and the distribution of service-related information between customers, techni Dispatcher, Service Technicia ...

  • The Southeastern Council on Alcoholism and Drug Dependence, Inc.

    Service Coordinator

    6 days ago

    The Southeastern Council on Alcoholism and Drug Dependence, Inc. Lebanon, United States

    **Position Summary**: · SCADD is seeking a compassionate full-time Service Coordinator at our Lebanon Pines location to promote engagement in treatment and facilitate an effective discharge plan whereby the individual successfully connects to the next level of care. · Bi-Lingual ...

  • Cleveland Brothers Equipment Company

    Service Coordinator

    6 days ago

    Cleveland Brothers Equipment Company Lancaster, United States

    Cleveland Brothers, the largest Cat dealer in Pennsylvania, northern West Virginia and western Maryland, has an immediate opportunity for a high energy **Service Coordinator**. · Under general direction of supervisor(s) this position provides support services to the employees, ma ...

  • RFK Community Alliance

    Student Service Coordinator

    3 weeks ago

    RFK Community Alliance Lancaster, United States

    RFK Community Alliance has an exciting opportunity for a full-time Student Service Coordinator to join our RFK Academy team in Lancaster, MAWho We AreRFK Community Alliance provides high-quality care and support to people and families facing complicated challenges. As a multi-ser ...

  • Silver Spring Courtyards & Gardens

    Resident Service Coordinator

    2 weeks ago

    Silver Spring Courtyards & Gardens Mechanicsburg, United States

    Part-time · The Resident Service Coordinator is responsible for coordinating on-site supportive services in order to provide access to available services, allowing residents to maintain their independence. Position also facilitates residents' participation in programs that enhanc ...

  • Silver Spring Courtyards & Gardens

    Resident Service Coordinator

    3 weeks ago

    Silver Spring Courtyards & Gardens Mechanicsburg, United States

    **Position Details**: · - FLSA Status: H · - FTE: 0.5 = 40 hours per pay Part Time Flex · - Holidays: No Holidays · - On Call: No · - Schedule: Monday - Friday. 20 hours per week · - Shift: Days · - Status: Part Time Flex · - Weekends: No Weekends · Part-time · The Resident Servi ...

  • Capital Blue Cross

    Sales Service Coordinator

    2 weeks ago

    Capital Blue Cross Harrisburg, United States

    Position Description: · At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it's why our employees consistently vote us one of the "Best Places to Work in PA." The Service Coordinator Large Market ...

  • Lancaster County Housing & Redevelopment Authorities

    Tenant Services Coordinator

    3 weeks ago

    Lancaster County Housing & Redevelopment Authorities Lancaster, United States

    **SUMMARY**: · This position is primarily responsible for performing a variety of administrative, clerical, and data entry functions related to the tenants' participation in the Housing Authority's rental assistance programs, in accordance with local and federal policies and proc ...

  • Senior Helpers

    Client Services Coordinator

    3 weeks ago

    Senior Helpers York, United States Full time

    Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 5 YEARS IN A ROW Senior Helpers culture is based on strong core values, recognition of achievements, and respect · We are ...

  • Senior Helpers

    Client Services Coordinator

    2 weeks ago

    Senior Helpers York, United States

    Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 5 YEARS IN A ROW Senior Helpers culture is based on strong core values, recognition of achievements, and respectWe are act ...

  • Senior Helpers

    Client Services Coordinator

    3 weeks ago

    Senior Helpers York, United States

    Senior Helpers is the nation's premier provider of in-home senior care, and the first national in-home care company to be recognized as a GREAT PLACE TO WORK 5 YEARS IN A ROW Senior Helpers culture is based on strong core values, recognition of achievements, and respect · We are ...

  • Hiltz Propane Systems, Inc

    Sales & Service Coordinator

    3 days ago

    Hiltz Propane Systems, Inc Mount Joy, United States

    Do you aspire to find an exciting and fulfilling role where you can grow and guide a thriving Sales/Service team? As a Sales & Service Coordinator you'll support our customers as well as our Sales, Service and Engineering departments. · **The Company**: Hiltz Propane Systems, Inc ...

  • ZephyrTech

    Technician Service Coordination

    3 weeks ago

    ZephyrTech Union Deposit, United States

    We are currently looking for a Service Coordinator for Brake Disc Processing (m/f/d) for a renowned company in Nürtingen. The goal of this position is to eventually transition into a direct employment with the client. The role will initially be through temporary employment. Our s ...

  • ProMedica

    Food Service Coordinator

    1 week ago

    ProMedica Lebanon, United States

    **Job Description**: · As the Food Service Coordinator you oversee day to day activities and personnel within the Dietary department for the facility. Supervises Cook(s) and Food Service Assistants providing necessary direction and creating assigned schedules to successfully deli ...

  • Remco, Inc.

    Service Returns Coordinator

    1 week ago

    Remco, Inc. Mechanicsburg, United States

    We are currently looking for a **Service Returns Coordinator in the Mechanicsburg PA and surrounding areas. **Take ownership of your future and grow with our employee-owned company · Qualifications: · - Ability to work in a fast paced, time sensitive environment with a high volum ...

  • Antelope Valley Medical Center

    Surgical Services Coordinator

    4 days ago

    Antelope Valley Medical Center Lancaster, United States

    **Job Objective**: · The Surgical Services Coordinator is responsible to perform a wide variety of complex duties requiring a high degree of accuracy, with the latitude for independent initiative, judgment, provides technical, secretarial assistance in planning, organizing and co ...