Computer Support Specialist III - Honolulu, United States - Millennium

Millennium Honolulu, United States

3 weeks ago

Description

Overview

For nearly two decades, Millennium Corporation has been operating on the leading edge of cybersecurity. Our elite team of more than 400 experts has an unparalleled record of performance supporting Red Team Operations, Defensive Cyber Operations, Software Engineering, and Technical Engineering. With the largest contingent of contracted Red Team operators in the DoD, we provide an unmatched level of threat intelligence and battle-tested experience for customers in both the DoD and federal civilian markets.

What We Believe

We believe that diversity is a fact, inclusion is a choice. At Millennium Corporation, we are inclusive. We celebrate multiple approaches and different points of view. We strongly believe that diversity drives innovation, and we are building a culture where differences are valued. We are always growing our programs and we offer tools to help our employees grow and manage their careers.

Millennium is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. Millennium promotes affirmative action for women, minorities, disabled persons, LGBTQ+ and veterans.

Responsibilities

Millennium Corporation is hiring a Computer Support Specialist in Honolulu, HI. Candidate must have an active Secret Clearance.

Deliver IT technical support to the US Army Corps of Engineers (USACE) end users at 1650 CONUS and OCONUS locations.
Ensure proper configuration, installation, and maintenance of data input/output devices including 40,000 laptops/tablets/workstations,13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
Provide timely restoral and maintenance of laptops/tablets/workstations and peripheral devices.
Provide recommendations on lifecycle replacement of equipment.
Manage full-asset management lifecycle from acquisition to disposition of IAW USACE policies.
Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations.
Identify, log, and track user issues, software conflicts, and hardware device conflicts through the IT incident ticketing system.
Resolve and/or escalate issues for assistance.
Provide desk-side technical support services that require technical support or root cause determination that exceeds Tier 1/2 support capabilities.
Provide day-to-day technical guidance to team members.
Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents.

Qualifications

Candidate must have an active Secret Clearance.
Associate's Degree and 9 years of experience or 12 years of experience in place of degree.
Have a Security+ CE or at the minimum have an IAT I certification such as A+ CE, Network+ CE, SSCP, or CCNA-Security.

Business Development

Assist with Business Development activities as required to support Millennium's strategic business objectives, which may include but not limited to participation in technical interviews, creation of technical documentation, general proposal writing support and proposal color reviews.

Physical Requirements

Must be comfortable with prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 10-15 pounds at a time.

Travel Requirements

Less than 10% travel required

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