Client Service Specialist - Albany, United States - COGENCY GLOBAL INC
Description
Job DescriptionJob Description
Client Service Specialist
Albany, NY
Full Time
M-F
9:30 AM 5:30 PM
Summary:
We are looking for a candidate with prior corporate and customer service knowledge to join our team and experience the support, camaraderie and satisfaction that comes from working with a family-oriented professional company. Applicants should be computer-knowledgeable, show a strong proficiency in verbal and written communication and be organized and detail-oriented.
Our NO LAYOFF strategy, commitment to integrity, fairness and fun and strong financial performance make us an ideal alternative to the traditional all business organization. For consideration, please send us your resume and salary requirements.
Essential Duties and Responsibilities:
You will be in direct contact with clients processing orders, resolving any issues, request for assistance
Ability to respond promptly to client questions and concerns
Helping clients to use COGENCY GLOBALs proprietary applications (training provided)
Guiding clients through the process of working with state and local public offices
Working with public offices and commercial agents on the client's behalf
Reviewing legal documentation attention to detail is a must.
Multi-tasking effectively
Excellent customer service skills
Proficient in Microsoft Office programs (especially Word, Excel, and Outlook software)
Team player
Great written and verbal communication
Bachelors degree
Prior Corporate knowledge and paralegal experience is preferred (Other duties may be assigned to meet business needs)
Together, we live our Core Values
Integrity: Doing the Right thing even when no one will know and walking the talk
Fairness: We have an open-door policy with access to all including the CEO at any time in a friendly & collaborative environment.
Fun: We believe in a fun work environment & have many team events that support the fun culture
No Lay off strategy: We believe loyalty must go first from management to staff and we are proud of this unique strategy
...and to further support our staff, we offer:
35-hour work week
Relaxed and Casual dress code for Summer months & Fridays
Educational assistance program for all of our eligible staff members
Continuous Learning is encouraged through our Quarterly New Hire Seminars & Knowledge Sharing sessions
An Organization that gives back to Society We offer Paid community service days to all our eligible staff members and NYC Headquarters participates in number of charity drives throughout the year
A commitment to diversity & inclusion
401k up to 5% price match, Access to FSA
80% covered Medical Insurance & 80% covered Dental & Vision insurance
Company DescriptionCogency Global Inc. is a professional registered agent company that provides nationwide and international corporate, secured transactions, real property, court, agency and library services for all industries, including the nonprofit sector. Established in 1980, Cogency Global is qualified to act as registered agent in all 50 states and the District of Columbia and provides statutory representation and process agent services for tens of thousands of companies across the country. The company also offers registered agent, corporate and secured transaction services in many other countries throughout the world. With full-service offices in key cities from coast to coast in the U.S. and offices in Hong Kong and the United Kingdom, Cogency Global has become a global resource for its customers.Company DescriptionCogency Global Inc. is a professional registered agent company that provides nationwide and international corporate, secured transactions, real property, court, agency and library services for all industries, including the nonprofit sector. Established in 1980, Cogency Global is qualified to act as registered agent in all 50 states and the District of Columbia and provides statutory representation and process agent services for tens of thousands of companies across the country. The company also offers registered agent, corporate and secured transaction services in many other countries throughout the world. With full-service offices in key cities from coast to coast in the U.S. and offices in Hong Kong and the United Kingdom, Cogency Global has become a global resource for its customers.