- Performing comprehensive telephonic patient assessment and following all Patient First Policies and Procedures;
- Following established clinical protocols/guidelines and providing appropriate patient instructions according to urgency of calls;
- Complete documentation of all communication with patients, physicians, staff, employer, or insurance companies in the patient medical record;
- Uses, protects, and discloses patient Protected Health Information (PHI) in accordance with Heath Insurance Portability and Accountability act (HIPAA) standards;
- Expediting emergency calls as needed;
- Helping develop new members of the nurse call center.
- High school graduate or equivalent;
- State license as a registered nurse in good standing;
- Clinical experience with Patient First a plus;
- Utilization review and call center experience a plus;
- Computer skills and experience with Microsoft Word and Excel (required);
- Ability to work in a team-oriented environment that requires strong oral, written and interpersonal communication, problem solving, facilitation and analytical skills.
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Call Center Representative
2 weeks ago
LHH Richmond, United StatesLocation: Richmond, VA · Employment Type: Temp to Hire based on performance · Work Hours: Monday - Friday, 8:30 AM - 5:30 PM (Onsite initially with potential for hybrid work) · Start: July · Hourly pay rate: $21 · About Us: Our client operates a dynamic and complex call center i ...
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Call Center Representative
2 weeks ago
LHH Richmond, United StatesLocation: Richmond, VA · Employment Type: Temp to Hire based on performance · Work Hours: Monday - Friday, 8:30 AM - 5:30 PM (Onsite initially with potential for hybrid work) · Start: July · Hourly pay rate: $21 · About Us: Our client operates a dynamic and complex call cent ...
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Call Center Representative
1 week ago
Atlantic Vision Partners LLC Mechanicsville, United StatesThis position is often the first point of contact with Atlantic Vision Partners and plays an essential role creating a welcoming and creating a quality patient experience. Call Center Associates play an essential role in accommodating patient, provider, and staff needs by schedul ...
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Call Center Agent
4 weeks ago
Reynolds EmpowerHome Team Richmond, United StatesJob Description · Job DescriptionAre you looking for an opportunity to earn a great income? Are you looking to grow personally and professionally and establish a career in sales? If you answered YES EmpowerHome is the place for you EmpowerHome is a dynamic and rapidly growing Rea ...
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Call Center Agent
4 weeks ago
Reynolds EmpowerHome Team Richmond, United StatesAre you looking for an opportunity to earn a great income? Are you looking to grow personally and professionally and establish a career in sales? If you answered YES EmpowerHome is the place for youEmpowerHome is a dynamic and rapidly growing Real Estate Team. We specialize in pr ...
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Call Center
1 week ago
Gastrointestinal Specialists, Inc Richmond, United StatesPatient Support Services/Call Center/Scheduler · We are looking for a well-organized and flexible individual with a strong desire to assist our patients. Patient Support Services is a fun, fast paced medical call center environment. We are looking for positivity, smiling faces an ...
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Call Center Associate
3 weeks ago
Virginia Eye Institute Richmond, United StatesThe Virginia Eye Institute (VEI) is hiring VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. · We are searching for a full-time Call Center Associate to join our busy practice. · Job Purpose · This position will be part of the Cal ...
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Medical Call Center Supervisor
1 week ago
Virginia Commonwealth University Health Richmond, United StatesThe Medical Call Center Supervisor provides front line supervision and assume responsibility for daily functioning of the assigned OSC agents. Licensure, Certification, or Registration Requirements for Hire: N/ A Licensure, Certification, or Registra Supervisor, Medical, Call Cen ...
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Outbound Call Center Rep
6 days ago
Signify Health Richmond, United StatesAt Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference. As part of the Signify Healths Member Engagement team, you will contact members of v Call Center, Remote, Health, T ...
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Medical Call Center Supervisor
6 days ago
VCU Health Richmond, United StatesThe Medical Call Center Supervisor provides front line supervision and assume responsibility for daily functioning of the assigned OSC agents. · Licensure, Certification, or Registration Requirements for Hire: N/A · Licensure, Certification, or Registration Requirements for con ...
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Call Center Manager
2 weeks ago
Atlantic Vision Partners Richmond, United StatesJob Description · Job DescriptionDescription:CALL CENTER MANAGER · JOB SUMMARY: · The call center is often the first point of contact with Atlantic Vision Partners and plays an essential role creating a welcoming, quality patient experience. We are looking for a skilled call cent ...
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Medical Call Center Supervisor
1 week ago
VCU Health Richmond, United StatesThe Medical Call Center Supervisor provides front line supervision and assume responsibility for daily functioning of the assigned OSC agents. · Licensure, Certification, or Registration Requirements for Hire: N/A · Licensure, Certification, or Registration Requirements for con ...
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Call Center Customer Service Representative
2 weeks ago
LHH Richmond, United StatesLHH Recruitment Solutions is currently hiring for our client in the Richmond, VA area. This is a fully remote, contract position looking to start immediately. The hours are 8:30am-5:30pm. · As a Call Center Representative, you will be responsible for handling incoming calls from ...
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Medical Call Center Specialist Senior
2 weeks ago
Virginia Commonwealth University Health Richmond, United StatesThe Med Call Center Specialist Senior establishes and maintains good customer relations with the public, potential clients, caregivers and fellow employees of the VCU Health System. This will include, but is not limited to, patient information, physi Medical, Senior, Call Center, ...
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Call Center Customer Service Representative
1 week ago
ATHENA Consulting Richmond, United States*OVERVIEW OF ATHENA:* · ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better We make our Clients Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staf ...
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Medical Call Center Supervisor
1 week ago
VCU Health System Richmond, United StatesThe Medical Call Center Supervisor provides front line supervision and assume responsibility for daily functioning of the assigned OSC agents. · This role will be initially focused on the SCC; however, the long-term responsibilities may include, but not limited to varying aspects ...
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McGeorge Toyota Henrico, United StatesWant to Join the Most-Awarded Toyota Dealership in Central Virginia? · Then apply with us today · SUMMARY · Business Development Center (BDC) Service Coordinators deliver exceptional customer service daily, ensuring customer inquiries and service appointment requests are handled ...
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Customer Care Rep II, Outbound Call Center
3 weeks ago
Elevance Health Richmond, United StatesCustomer Care Representative II, Call Center · Location: This position will work remote and the ideal candidate will live within 50 miles of our Elevance Health location in St. Louis, MO; Atlanta, GA or Richmond, VA · Hours: Monday - Friday (off Saturday and Sunday) · Must be ava ...
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Medical Practice Call Center Specialist
2 weeks ago
Richmond Heart and Vascular Associates Mechanicsville, United StatesThe Call Center Specialist must work collaboratively with other internal and external departments, in support of direct patient services, exhibiting flexibility and a "can-do" attitude, and fostering an environment which promotes patient comfort and trust. The position must exemp ...
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Call Center Sales Associate-inbound Sales
3 weeks ago
First Street for Boomers and Beyond Richmond, United StatesIf you're looking for a career in sales where you can make a difference, have fun, and earn a great living, then this is the job for you Do you understand the sales process? Do you want to make a difference in the life of a senior? Have you always wanted to have a career where yo ...
Care Advisor Nurse-Call Center - Glen Allen, United States - PatientFirst
4 weeks ago
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Description
Sign-on BonusPatient First is accepting applications for Care Advisor Nurse-Call Center in the Glen Allen, VA area. Patient First provides a friendly work environment that promotes a team-oriented philosophy.
The responsibilities of the job include, but are not limited to, the following: