- Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards
- Become a well-rounded member of the onsite team by being able to perform multiple functions within the group.....1st level support functions.
- Perform delivery and support work according to standard methods and processes
- Execute time critical support of industrial IT solutions
- Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
- Use delegated authority from global operations teams to manage local infrastructure solutions
- Working knowledge of IP Telephony and convergences of technology as related to voice and data communications.
- Provide constant communication/feedback to end-users to understand their requirements and setting the appropriate expectations.
- Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals)
- Have good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure and multiple sites, locally and remote
- Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems.
- Perform scheduled/unscheduled upgrades to machines in order to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.
- Ability to produce documentation for Knowledgebase solutions
- Tickets are assigned to Onsite IT Support Specialists; prioritization is always towards IT issues on the factory floor.
- Continuous improvements are a focus of the team. We use Kaizen's to drive those improvements.
- Working environment provided at Volvo facility
- A work area with a personal computer (standard office) and working space
- Other duties as assigned by Onsite Manager
- 5+ years' experience in a Help Desk and support environment.
- Bachelor's Degree in Computer Information Systems, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
- MOUS, DCSE, A+ and Network+ (IOS) certifications in at least two of these areas is strongly encouraged.
- Experience working in a highly matrixed organization.
- Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.
- Ideal candidate will be highly motivated with a strong sense of urgency.
- Competitive medical, dental and vision insurance
- Generous paid caregiver and parental leave policies
- Family building benefits, including fertility support and adoption assistance
- Competitive matching retirement savings plans
- A working environment where your safety, health and wellbeing come first
- Programs that make today's challenging reality of combining work and personal life easier
Support Specialist IT - Greensboro, United States - Volvo Group
Description
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
The Onsite IT Support Specialist provides business solution infrastructure support and end-user support for a specific Volvo Penta production facility. This position is located in Greensboro, NC and is a part of the Onsite Greensboro, NC team, within the Infrastructure and Onsite Support (IOS) unit of Volvo's Group IT unit.
The Onsite IT Support Specialist role is the local representation of Group IT for a specific business production environment. In this role it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for business solutions and the end-user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory , personal mobility, and some specialized devices. These technologies are highly standardized in Group IT business practice and much of the work is conducted according to standard processes and methodologies. Most server and network hardware are configured according to Standard Operating Environment (SOE) specifications, common throughout Volvo's global network.
Onsite IT Support Specialists are assigned support tasks via ticketing system and are expected to understand and prioritize responses. In addition to break/fix activities, IT support specialists are also expected to drive continuous improvements to IT services impacting assembly operations using our internal Volvo Production Systems (VPS) methodologies.
Core Responsibilities
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
What's in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
Ready for the next move?
Are you excited to bring your skills and disruptive ideas to the table? We can't wait to hear from you. Apply today
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow's transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.