- Holds the guest as their highest priority and role models exceptional guest service
- Empowers the team to satisfy guests and resolve problems
- Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages
- Monitors and adjusts the products in the back case according to Dunkin' Donuts merchandising and product appearance standards
- Ensures service with speed goals, per Dunkin' Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service
- Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement
- Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
- Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times
- Maintains and calibrates restaurant equipment
- Provides recommendations to ensure guests receive value for the price and pricing is competitive for market
- Utilizes Red Book or similar tool to track required documentation
- Plans, identifies, communicates, and delegates appropriate responsibilities to team to ensure smooth flow of operations
- Promotes a respectful team environment
- Ensures the right people are hired and developed for key positions
- Handles employee concerns with fairness and a sense of urgency
- Builds teamwork through effective training, deployment and communication
- Communicates performance expectations and holds self and team accountable
- Creates a learning environment ensuring team is trained for their position
- Recognizes team members for demonstrating desired behavior and performance
- Provides consistent coaching that drives performance of the team to achieve goals
- Builds a guest focused team creating a competitive spirit to achieve results
- Drives sales through effective execution of marketing programs
- Completes Restaurant Operations Review and Restaurant Food Safety and Sanitation self assessments each month
- Reviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goals
- Manages cash over/short through effective cash control procedures
- Manages food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing waste
- Manages labor by effectively scheduling against projected sales, proper delegation and managing productivity
- Ensures all policies and procedures are followed as well as compliance with labor and health laws
- Ensures all preventative maintenance and cleaning activities occur and addresses equipment and facility issues in a timely manner
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Assistant Manager - Howell, United States - Dunkin'
Description
Under the direction of the Store Manager, an Assistant Manager's responsibilities are to manage the daily operations of a single store.
Reliable transportation and a flexible schedule, stand for long periods of time and be able to lift 30 to 50 pounds.
Operations Excellence for Guest Satisfaction:
Team Environment:
Profitability: