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Dispatcher - Hot Springs, United States - West Central Planning & Development District
Description
Job Description
Job DescriptionJob Description of a Dispatcher:
Effectively and professionally provides communications and dispatch services for ground emergency medical services.
Duties and Responsibilities of Dispatcher:
Utilizes system status management computer system which monitors, updates, and controls the location and movement of units
Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response; allocates resources to match dynamic system demands
Dispatches and maintains radio communications with units
Monitors and documents response times of units
Maintain the cleanliness of the dispatch center and work area
Follows employer guidelines for customer service
Maintain patient confidentiality
Investigates and reports all response time exceptions
Answers requests and dispatches medical support personnel
Completes and submits daily status reports, including response time exceptions, response time reliability, exception percentages (by zone and for overall system), and unusual incidents
Monitors system performance and communicates system demands to field while recognizing the needs, capabilities, and limitations of field personnel
Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc...)
Comply with continuing education requirements and maintain all certifications required by the employer
Function as public relations representative when dealing with facilities, agencies, etc.
Responsible for adhering to all company & departmental policies and procedures.
Perform other related duties as required
Critical Qualifications of a Dispatcher:
High school diploma or GED required
Current Paramedic certification & experience preferred
Must type minimum of 30 WPM
Current Driver's License required
Current BLS certification required
EMD certification preferred upon hire, but required within 90 days of employment
CPR instructor certification preferred
Knowledge of local geography
Familiarity with data entry procedures
Effective written and oral communication skills
Effective interpersonal skills
About the West Central Arkansas Workforce Development Area
The West Central Arkansas Workforce Development Centers specialize in recruiting and placing skilled professionals in a variety of industries on behalf of employers in Central Arkansas. We help people find jobs and provide workforce solutions to businesses.
WCAPDD/Arkansas Workforce Center is an "equal opportunity employer/program," and "auxiliary aids and services are available upon request to individuals with disabilities." Arkansas Relay Service: Voice TDD) or TDD 711.
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