- Provide an engaging top notch customer focused experience to all customers.
- Analyze, capture, document and illustrate "as-is" and "to-be" business processes and requirements.
- Prepare documentation such as; functional/business requirements, use cases, and instructional documentation.
- Configure, test, and implement business processes and requirements.
- Provide onsite/online application training as needed.
- Provide product demonstrations onsite/online to support project milestones as well as to support sales team.
- Manage assigned project tasks in a timely manner and coordinate resources needed to complete tasks.
- Provide weekly reports/updates of assigned tasks and progress to project manager/management.
- Be prepared to play multiple roles in the implementation of a project.
- Ensures downstream processes are considered during system enhancement/modification efforts
- Perform initial User Acceptance testing to ensure system changes meet defined requirements as well as providing feedback to Development/testing teams regarding test cases, scenarios, and scripts
- Collaborate with vendors, consultants, business, and IT personnel to achieve solutions to identified business needs
- Customer focused/engagement experience
- Excellent writing and verbal communication skills
- Quick learner with strong multi-tasking abilities
- Advanced knowledge of Microsoft Product Suite; Word, Excel, Project and Visio
- Must be available for occasion travel to support project or product promotion efforts
- Must have method of transportation to support daily onsite/office transitions
- Project management experience
- Help desk support experience
- 2+ years relevant work experience
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Business Analyst - Washington, United States - Opexus
2 weeks ago
Description
Business Analyst (Software Configuration Specialist)
OPEXUS seeks to expand our software implementation team with the addition of a talented Business Analyst (Software Configuration Specialist).
We have been a very successful software product company for 30 years and experiencing continued growth. We are looking for forward thinkers and critical players who can help us continue our growth. The ideal candidate will have excellent writing and communication skills, a strong customer service and engagement ability, some project management experience, a quick learner, and is technically savvy.
If you are interested in working in a fast paced dynamic environment where interaction with the customer as well as various roles in the development and implementation process engages you then OPEXUS offers an exciting career opportunity for you.
We offer a competitive salary and benefits, including unlimited PTO, and hybrid WFH
Responsibilities
Requirements
Desired
Education:
BS degree in Business, Information Systems or Communications preferred
Clearance:
US Citizen with the ability to gain a security clearance.
About OPEXUS
Get government unstuck with OPEXUS. We believe the professionals who keep democracy running expect and deserve exceptional technology experiences. With more than 30 years of experience supporting public institutions, OPEXUS is the leader in FedRAMP-certified government process management software, bringing operational excellence to governments' middle office so agencies can focus on the critical work of mission delivery.
Our customers and employees share the desire to make a positive impact on society and leave a legacy. Our location in the heart of Washington, D.C. enables our team to work hand-in-hand with our customer community to deliver built-for-government software applications that users love.
If you are a talented, entrepreneurial candidate with an interest in driving growth, then we want to talk with you. We offer countless opportunities for our employees to stretch and take on new challenges in their careers.
OPEXUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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