Front Desk Night Audit - Idaho Falls, United States - My Place Hotels

Description

Looking for the right person to join our team at the My Place Hotel Council Bluffs IA
Primary Schedule would be from 11pm-7am.

If our team member would prefer additional hours, choice of additional shifts are available 3p-11p & 7a-3p

Summary

The Night Audit will perform all front desk duties in accordance with the Company policies and procedures. You may be asked to perform other duties from time to time which are not stated in this job description.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Report to work on time and follow instructions from a supervisor.
2. Must have very good customer service skills with both guests and treat co-workers with respect.
3. Follow approved guidelines and procedures and accept feedback from supervisor.
4. Greet guests and check them in and out using the computerized property management system. Compete all necessary paperwork for checking guests in and out, including guest registration card/folio, telephone charges, safe charges and any other necessary paperwork. Requires standing 100% of the time. Must be able to reach to an approximate height of 48 inches.
5. Operates the phone using proper telephone etiquette, taking and transferring calls as required, taking messages accurately, always noting time and dates, recording and making guest wake-up calls. Must be able to reach to an approximate height of 36 to 42 inches. Able to operate a TDD (Telecommunications Device for the Deaf).
6. Handles cash and is able to accurately count cash and make accurate change for guests. Responsible for cash transactions on shift. Know proper procedure for checking credit card authorizations and for obtaining proper approval. Must be able to operate credit card authorization terminal at a height of approximately 36 to 40 inches.
7. Follows all emergency procedures and knows how to respond in the event of different types of emergencies. This requires mobility to travel from room to room and up and down stairs to notify guests and also assist guests in evacuating the hotel.
8. Promotes all Company/Brand guest loyalty programs.
9. Knows room rates, locations and furnishings of all rooms including disables accessible rooms.
10. Knows physical make-up and layout of building, both interior and exterior.
11. Review front desk log and records of previous shifts in the log at the beginning of shift (no gossip, doodling or non-business information).
12. Responsible for balancing cash drawer and shift deposit. Completes all necessary paperwork for shift and organizational responsibilities.
13. Reports any problems, orally or in writing concerning front desk, guest relations or maintenance to the general manager on a daily basis.
14. Part of the hotel's security team and is responsible for immediately reporting, orally or in writing any potential safety or security hazards to the general manager.
15. Take reservations received over the telephone, through the computer, through the mail over the fax and in person and accurately inputs data in the property management system. Documents confirmation/cancellation numbers on all reservations. Must be able to reach to an approximate height of 36 to 42 inches.
16. Must be aware of any changes in hotel operations or policies.
17. Locks and secures the front desk area at any time when required to leave the area. Must be able to reach to an approximate height of 42 to 48 inches. (Take portable phone for emergencies).
18. Keeps all entrances and sidewalk areas free of snow and ice. Able to lift shovel and snow, weighing approximately 20 lbs. Also, requires pushing snow and chopping ice accumulations.
19. Checks outside lighting each night and reports any problems (bulbs out, etc.) on a maintenance request form.
20. Delivers rollaway, cribs and additional guest supplies (towels, soap, glasses, etc.) to guest rooms when requested. Able to maneuver rollaway and/or crib weighing approximately 30 lbs., approximately 200 feet.
21. Follows procedures for handling disorderly conduct in guest rooms and public area of hotel.
22. Keeps front desk area and lobby clean and orderly at all times (dust, vacuum, clean windows and doors, empty trash). Must operate (push/pull) a vacuum cleaner, weighing approximately 20 lbs.
23. Makes coffee, supplies and cleans coffee bar. Must be able to reach to a height of 60 inches and be able to bend to the floor. Must be able to reach to a height of 60 inches and be able to bend to the floor.
24. Greets guests, answer questions about the hotel and community. Be knowledgeable about the location of attractions, restaurants, shopping, churches and answers complaints or concerns by the guests.
25. Helps secure guest's lodging by referrals when the hotel is full.
26. Keep all area of the front desk area supplied with the necessary items. Report to the general manager any supplies that are needed. Must be able to lift approximately 20 lbs. to a height of 60 inches.
27. Records lost and found items as they are turned in and place in proper storage area.
28. Issues master key/key card to room attendants and maintenance employees as directed and records on log sheet.
29. Counts master keys/key cards daily. Able to reach to a height of 60 inches.
30. Cleans guest rooms when the hotel is full and there is a vacant room that needs to be cleaned to be sold or when hotel is short of housekeeping staff.
31. Must be able to travel up and down stairs for duties 9, 19, 20, 22, 23 28, and 32.
32. Must be able to complete laundry (pretreat as necessary, wash, dry, fold and store) and keep laundry/housekeeping area clean.
33. Must be able to operate washer and dryer correctly and lift laundry weighing approximately 30 lbs. to a height of 60 inches.
34. Organizes paperwork for the entire day's business. This includes front office checklist, cash logs and call logs along with any other miscellaneous paperwork.
35. Records and audits each guest folio verifying that all charges including room, taxes, c-store, pet, crib and locker rental charges have been accurately posted.
36. Is able to balance the reports and have them ready for review by the General Manager.
37. Effectively operates telephone system to include setting wake-up calls.

Other Duties and Responsibilities

1. Shows prospective guests rooms when the general manager or other staff person is in the hotel and can watch the front desk.
2. Completes any correspondence concerning front desk matters (reservations, confirmations, sales letters, direct bills, accidents, etc.)
3. Maintain all records and files used at the front desk in hotel operations or required by Management: occupancy percentages, room attendant sheets, reservation records, billing statements, tracking sheets, guest's messages, etc.)
4. Performs any additional duties that, from time to time may be assigned by the general manager.
5. Must be able to perform all duties of the laundry job description. (Refer to laundry job description).
6. No employee can clock in for another. No employee can be clocked in who is not physically working. No employee can work unless he/she is clocked in.
7. Must be able to walk up and down stairs for duties 1 and 5.

Job Requirements

Education and/or Experience

Safety Requirements

Must be aware and conform to all safety requirements when in the facility, or in the field performing duties for the company.