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    Desktop Support Specialist - Duluth, United States - Insight Global

    Insight Global
    Insight Global Duluth, United States

    3 weeks ago

    Insight Global background
    Description

    Location:
    Duluth

    must work onsite 5 days per weekDuration: Direct Hire/PermSalary: $ 60-65k (depending on experience)

    Must Haves:2-3 years experience working as a help desk or desktop support technician (will do some hands on work and interact with the business)Total users tickets per week per person a week)Strong customer service skills and follow through on tickets and issuesExperience working with

    AD and setting up new usersChange passwordsGroup policyUser group creationExperience working with

    0365 within the admin consoleExperience setting up (config and image)

    Desktops and Laptops, as well as troubleshooting issues with laptops and workstationsWindows 11 supportExperience supporting printer issues local as well as network printersAbility to troubleshoot connectivity issues IP config/computer wont connect to printer/wireless connectivityAny experience supporting applications that are deployed in the cloud such as Outlook or OneDriveBasic understanding of the concept from on prem verses the cloudStrong troubleshooting skillsPlusses:

    Any experience working with MDM mobile device managementExperience working with Service Manager ticketing systemAny ITSM will workAny experience with supporting issues with an LMSSharePoint knowledge, ability to update the SharePoint siteDay to day:A client of Insight Global is looking for a Help Desk Analyst to support their internal users of Issues are related to Operating System, Business Application, Printing, Hardware and Software issues.

    ( They will be taking issues through service now, chat, and email, but also hands on (desktop) support and configuration.

    #J-18808-Ljbffr
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