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Beaufort

    associate consultant - Beaufort, United States - HCL Technologies

    HCL Technologies
    HCL Technologies Beaufort, United States

    2 weeks ago

    Default job background
    Description

    Job Description (Posting).

    Title- FSO Manager / DSS Manager / Field Service Manager / Desktop Support Manager
    Location - Hilton Head Island, SC 29926

    Rate - $44

    Job description
    Description-


    • Total of 10+ IT experience
    Minimum 5 Years of Experience in IT Operations and Leadership Role


    • Good understanding of support processes and ability to manage and develop a team
    • Experience in managing a team of Field Support engineers, IT Support engineers
    • Experience on Vendor service management
    • Excellent communication and co-operation skills
    • Proactive and independent ways of working
    • Fluent oral and written English
    • ITIL knowledge, certificate is considered an advantage
    • Good interpersonal skills and customer-oriented mindset
    • Should be able to understand the IT Infrastructure, IT Change Management, Understanding of Network and Servers
    • Should be able to work on Microsoft Office tools
    Roles & Responsibilities:


    • Provide IT operational expertise leveraging 1) global industry standards (e

    g:
    ITIL) and 2) ensuring Customer's standards are followed


    • Monitors service delivery performance and compliance with high focus on Employee Experience

    Has a deep understanding of:

    o The Site:
    Infrastructure, IT Challenges, Network Layout, Critical Business Processes

    o The Services:
    Who deliver What, Key Contacts

    o The Employees:
    Type, Needs and Challenges


    • Able to execute changes/IMACs along with the larger IT team
    Applies a blend of subject matter, Customer environment and leadership expertise to solve simple and complex business IT operations issues


    • Travel to sites in the cluster
    • Work with the field services tech, field services site lead and off shore/onshore various technology teams to achieve end user wow experience
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