Operations Expert - San Juan
1 month ago

Job summary
The Operations Expert is responsible for providing technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis.Serves as a first line resource for operation associates for workflow and technical related processes.
Provides operational training
Assists associates by answering day-to-day technical questions
Encourages a teamwork environment
Monitors inventory to ensure workflow remains uninterrupted
Handles complex case research and resolution
Reviews, interprets and maintains records of service level, quality, accuracy, and productivity
Job description
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