Operations Expert - San Juan

Only for registered members San Juan, United States

1 month ago

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Job summary

The Operations Expert is responsible for providing technical direction, guidance and resources to claims, customer service, or membership associates on a day-to-day basis.

Serves as a first line resource for operation associates for workflow and technical related processes.
Provides operational training
Assists associates by answering day-to-day technical questions
Encourages a teamwork environment
Monitors inventory to ensure workflow remains uninterrupted
Handles complex case research and resolution
Reviews, interprets and maintains records of service level, quality, accuracy, and productivity

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