General Manager - Columbia

Only for registered members Columbia, United States

1 month ago

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Job summary

The General Manager is responsible for creating a positive staff & member experience by providing a superior level of customer service to Planet Fitness employees, members, prospective members, and guests.


The position requires leading the team, overseeing staffing schedules, maintaining accountability for direct reports, resolving employee and member issues, and performing various tasks such as pre-screening hiring onboarding recruiting membership signups contact billing information updates cancellations collecting unpaid balances transferring memberships performing prospective member calls tours assessing their membership needs delegating regular cleaning sanitizing club areas addressing safety policy issues maintenance facility concerns tracking KPIs managing marketing efforts assisting in recorded info call inspections.


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