- Welcome and assist visitors and clients in a friendly and courteous manner, maintaining a positive agency image.
- Monitor front lobby traffic and attend to client needs, ensuring a comfortable and organized environment.
- Handle incoming calls, transfer to appropriate parties, and maintain clear communication via Teams and email.
- Provide exceptional customer service by addressing inquiries and concerns promptly and professionally.
- Efficiently assist with complaints and challenging situations, demonstrating excellent problem-solving skills.
- Utilize EHR system to answer queries while respecting client rights and ethical standards.
- Perform data entry, generate reports, and handle administrative tasks following agency protocols.
- High School diploma or equivalent.
- Experience with clients facing mental health or substance abuse issues is a plus.
- Ability to follow instructions, exercise judgment, and maintain positive relationships with patients.
- Proficiency in administrative duties and computer skills.
- Preferably possess a driver's license for travel.
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Admissions Clerk/Unit Clerk, Crisiscare Center-part time - Tulsa, United States - Family & Children's Services
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Description
We are looking for a Part-Time Front Desk Assistant to join our team!
Requirements:
About Us:
At Family & Children's Services, we focus on healing and empowering individuals and families facing mental health and addiction challenges.
As part of our team, you will work in a progressive environment utilizing the Certified Community Behavioral Health Clinic (CCBHC) model of care, which emphasizes holistic and collaborative approaches to support clients' recovery.
Our multidisciplinary teams provide comprehensive services, ensuring better client outcomes and quality care through increased access to services, care coordination, and specialized support for various populations.
Join us in making a difference and contributing to a positive impact on our community!