Client Service Manager - Raleigh

Only for registered members Raleigh, United States

1 month ago

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Job summary

We take pride in enabling sustainable progress through technology by empowering customers to combine the real and digital worlds.

Our Client Service Managers manage a portfolio of service agreements (through delivery) driving profit and loss of these agreements while ensuring financial performance and customer satisfaction are critical to our success. They work directly with the customer to develop trusted-advisor relationships recommending services and solutions while managing assigned service agreement accounts balancing time between on-site interactions back-office responsibilities developing account strategies achieving customer business goals leveraging entire company product portfolios identifying needs making prioritized recommendations for adds upgrades escalations participating master schedule delivering quality assurance activities supporting renewals maintaining excellent organizational interpersonal skills.
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