Jr. Help Desk Specialist with Security Clearance - Tullahoma, TN, United States - BlueWater Federal Solutions

Description

Job Description Overview The Client Services (IT) department for BlueWater Federal is looking for a Jr
Help Desk Specialist located in Tullahoma, TN to support clients located on Arnold Air Force Base
The ability to effectively prioritize and execute projects in fast a paced environment is key to the success of the IT staff to meet the demands of this technically proficient department
Responsibilities

• Implement a broad set of technologies.
• Handle phone and email support requests as an advocate for the resolution of client issues.
• Work closely with other departments in resolving issues and fulfilling all client requests, regardless of the nature.
• Handle problem recognition, research, isolation, resolution and follow-up for routine user problems.
• Log and track calls using Remedy, while maintaining detailed notes of the customer's request.
• Write or revise user training documents and procedures.
• Evaluate and prioritize incoming work requests for assistance from clients experiencing problems with software, networking and other related technologies

Qualifications

• Associate degree in computer science or related field
• Proficient working knowledge of computer systems, hardware and software
• Proof of:
• CompTIA Security+ CE certification
• MTA - Windows Operating System Fundamentals
• HDI Customer Service Representative within 180 days of employment
• Must have an active Secret clearance or the ability to obtain one At BlueWater Federal Solutions, a Tetra Tech company, health and safety play a vital role in our success

BlueWater's employees work together to comply with all applicable health & safety practices and protocols, including health orders and regulations related to COVID-19 that are mandated by local, state and federal authorities
BlueWater Federal Solutions is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.