Jobs
>
Plano

    Content Admin - Plano, United States - eTeam Inc

    eTeam Inc
    eTeam Inc Plano, United States

    3 weeks ago

    Default job background
    Description

    Description:

    Content Admin role:

    • The Content Admin writes informative articles relating to human resources topics for the Knowledge Library.
    • Their goal is to conduct research, collaborate with teams across the organization, and produce knowledge articles that guide team members' HR cases to resolution.
    • The Content Admin builds and maintains the knowledge library, finding opportunities for article creation, and conducting regular audits for article relevancy and accuracy.
    • The Content Admin supports the overall team member experience through clear, consistent, and concise writing. A good candidate will be well organized in thought, intuitive, and inquisitive.
    • They are skilled in generalizing questions and broadening topics to make knowledge articles consumable for the widest audience possible.
    • They are adept at explaining complex ideas and situations in succinct, easy-to-understand terms.

    Summary of Job Responsibilities:

    • Writes, reviews, and revises knowledge articles to ensure compliance with content standards.
    • Employs excellent writing and grammatical skills with a high attention to detail.
    • Meets deadlines and manages projects effectively.
    • Upholds knowledge article standards in accordance with copywriting best practices for customer-facing content.
    • Revises articles based on editorial feedback and guidance.
    • Proofreads colleagues' work and recognizes patterns of improvement for articles and knowledge library as a whole.
    • Contributes to daily standup discussions concerning best practices for article creation and knowledge library growth.
    • Employs SEO principles so that articles are easily find able within knowledge base.
    • Manages the pipeline of content within the knowledge library to ensure quality and relevancy of the articles.
    • Communicates effectively with different groups across the organization.
    • Collaborates with subject-matter experts (SMEs) and relevant teams to proactively collect, edit, and create new content in alignment with voice.
    • Conducts research in specific topic areas and properly cites article sources.
    • Audits expiring content and keeps knowledge articles current.
    • Works closely with front line Experience Team to understand and resolve gaps in the knowledge library.
    • Partners with communications teams to ensure knowledge library is aligned before the communication are launched to team members.
    • Reads daily communications from various locations to develop or revise article content.
    • Owns a portfolio of content categories within the knowledge base. Possible categories the Content Admin will own are including but not limited to: benefits and employee total rewards, compensation, policy, career development, payroll, time reporting, etc.
    • Optimizes the quality, relevancy, and completeness of the content to achieve an 80% Tier 1 resolution rate within each respective category.
    • Serves as content advisor during periods of change within their respective categories.
    • Anticipates and consults with Content Owner on which categories need to be pursued or uplifted due to major upcoming change points, seasonality, or trends in Asker demand.
    • Supports onboarding of new SMEs and new categories.
    • Partners with SMEs to maintain quality and integrity of each knowledge base category as it grows.
    • Contributes to growth as a service.
    • Utilizes understanding and experience of knowledge processes to contribute to both technical and process-based platform improvement opportunities.
    • Participates in discussions with Experience Team and Product Owner regarding platform enhancements.
    • Contributes to the upkeep and maintenance of the style guides, onboarding guides, and knowledge library audit guidelines.
    • Stays informed of writing standards to optimize customer-facing content for consumption on mobile and chat.

    Requirements:

    RM Notes:

    • Ideal candidate will need to have 1-2 years of good technical writing skills/experience
    • Manual User-facing content (Customer facing)
    • Some Journalism experience/background or story telling/research skills high preferred
    • Research background in HR
    • Training, creating training materials, knowledge on SEO works (Currently this team uses Service Now)
    • Writing Samples (please provide link in the resumes) - Mandatory

    Minimum Skills Required:

    • Business/academic writing experience
    • Passion for all things grammar
    • Strong team attitude
    • Excellent research and analytical skills
    • Storytelling abilities
    • Interest or background in writing human resources-focused articles

    Preferred

    • Project management experience
    • Degree in Journalism or Communications or equivalent experience
    • Professional technical writing experience
    • User experience design
    • Understanding of customer insights and analytics
    • Design thinking / human-centered design experience
    • Cross-functional leadership
    • Microsoft Office 365 Proficiency
  • Tata Consultancy Services

    Mainframe IMS Adminstrator

    3 weeks ago

    Tata Consultancy Services Plano, United States

    Title: Mainframe IMS Admin-L3 · Type: Fulltime · Location: Plano, TX · Job Description: · Should have in depth knowledge in IMS System Administration · Administer mainframe IMS database systems and supporting products. · Installation, configuration and fine tuning of Mainframe I ...

  • Tata Consultancy Services

    Mainframe IMS Admin-L3

    2 days ago

    Tata Consultancy Services Plano, United States

    Job Description · 1. Should have in depth knowledge in IMS System Administration. · 2. Administer mainframe IMS database systems and supporting products. · 3. Installation, configuration and fine tuning of Mainframe IMS Environments with debugging and problem analysis. · 4. Provi ...

  • Centraprise

    Mainframe IMS Admin-L3

    20 hours ago

    Centraprise Plano, United States

    If you're interested, please E-Mail me at · Job Title: Mainframe IMS Admin-L3 · Location: Plano, TX · Job Type: Full time / Permanent · Job Description: · Should have in depth knowledge in IMS System Administration · Administer mainframe IMS database systems and supporting produ ...

  • Bureau Veritas Group

    Project Assistant

    1 week ago

    Bureau Veritas Group Plano, United States

    Position Summary and Objectives · Full Time position as a Project Assistant for our Military Division based out of the Plano, TX office. · Essential Functions · Will support Project Manager performing the following minimum tasks: · Digital filing: Updating and organizing digi ...

  • iSoftStone

    Human Resources Generalist

    3 weeks ago

    iSoftStone Plano, United States

    Description · iSoftStone, seeking a HR Generalist to join our Team in Plano, Texas · Full Time Temp to Possible Perm Position (Onsite/Hybrid) · Must be located in or around Plano, Texas · Summary: · Come join our dynamic growing IT consulting and service company as an integral ...

  • INA Solution Inc

    Mainframe Network Admin

    2 days ago

    INA Solution Inc Plano, United States

    Job Description · Job DescriptionNeed only CORP TO CORP (C2C) Candidate · Job Title: Mainframe Network Admin · Location: Plano, TX · Duration: Long- Term Contract · Roles & Responsibilities: · Experience working with the Network system side of Mainframe environments in a parallel ...

  • Tata Consultancy Services

    Mainframe IMS Adminstrator

    2 weeks ago

    Tata Consultancy Services Plano, United States

    Title: Mainframe IMS Admin-L3 · Type: Fulltime · Location: Plano, TX · Job Description: · Should have in depth knowledge in IMS System Administration · Administer mainframe IMS database systems and supporting products. · Installation, configuration and fine tuning of Mainfr ...

  • Syntricate Technologies

    Mainframe IMS Admin-L3

    2 weeks ago

    Syntricate Technologies Plano, United States

    Hi Friend · Hope you are doing well · Number of position : 4 · Only Full Time - No C2C and No Contract · I, Salman Shaikh would like to share a job opportunity as Mainframe IMS Admin-L3 based in Plano, TX (Day 1onsite) location for a Fulltime position. · *** In case, if ...

  • Diverse Lynx

    Mainframe IMS Admin

    2 weeks ago

    Diverse Lynx Plano, United States

    Job Title: Mainframe IMS Admin · Duration: Full Time/ Permanent · Job Location: Plano, TX · Roles & Responsibilities Deep knowledge Maintain and Support the Mainframe IMS administration · Administer mainframe IMS database systems and supporting products. · Installing and co ...

  • smart techlink

    Messaging Sr Engineer

    3 weeks ago

    smart techlink Plano, United States

    Job Description · Job DescriptionHi,Hope you are doing well.Please review the job description and if you are interested. Please do share your updated resumeJob Role - Messaging Sr EngineerLocation - Plano, TX(Day-1-Onsite)Desired Skills: Instant MessagingJob descriptionUnderstand ...

  • smart techlink

    Messaging Sr Engineer

    1 week ago

    smart techlink Plano, United States

    Job Description · Job Description · Hi, · Hope you are doing well. · Please review the job description and if you are interested. Please do share your updated resume · Job Role - Messaging Sr Engineer · Location - Plano, TX(Day-1-Onsite) · Desired Skills: Instant Messaging ...

  • Diverse Lynx

    MongoDB Admin

    2 weeks ago

    Diverse Lynx Plano, United States

    Role: MongoDB Admin · Location: Plano TX (day one onsite, 3 days onsite in a week) · Duration: Long term · Experience: 6-10 Year- There are 2 level of role senior and mid-level · Job Summary: The Level L1/L2 MongoDB Administrator is a senior-level position responsible for the ...

  • GoodLeap

    Software Engineer

    1 week ago

    GoodLeap Plano, United States

    About GoodLeap: We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners ...

  • iSoftStone

    Human Resources Generalist

    3 weeks ago

    iSoftStone Plano, United States

    · iSoftStone, Inc. is seeking a HR Generalist to join our Team in Plano, Texas · Full Time Temp to Possible Perm Position (Onsite/Hybrid) · Must be located in or around Plano, Texas · Summary: · Come join our dynamic growing IT consulting and service company as an integral p ...

  • The Dignify Solutions LLC

    SAP Data Migration Lead

    1 week ago

    The Dignify Solutions LLC Addison, United States

    Minimum 7+ years' experience with ECC and S4/HANA Data Migration experience · Experience with IDOC & LSMW processing in SAP · Experience with LTMC in S/4HANA · Deploy SAP Rapid Data Migration Content on BODS · Architect the Data Migration landscape · Deploy BODS and implemen ...

  • Infovision

    BI Admin

    1 week ago

    Infovision Irving, United States

    Job Title: BI Admin (Qlik sense and Tableau) · Duration: Long term · Location: Irving, TX · Mode: on-site · Job Description: · This resource needs to have an administration skill set in Qlik sense and Tableau. · 10+ Year of overall IT Experience · Experience on building an ...

  • CSI

    Learning and Performance Management Administrator

    1 week ago

    CSI Irving, United States Contract

    Do you enjoy working with clients on projects which promote a holistic approach to learning and development and are looking to take your career to the next level? CSI Companies may have the perfect fit for you · The focus of this role is to create learning and development strate ...

  • Irving ISD

    Director of Bilingual, ESL, and Language Services

    5 days ago

    Irving ISD Irving, United States

    JOB TITLE: Director of Bilingual, ESL, and Language Services · REPORTS TO: Chief Learning Officer · DEPARTMENT: Learning Services · WAGE/HOUR STATUS: Exempt · PAY GRADE: Admin Prof Days) · DATE REVISED: December 2023 · This position is eligible for a Chapter 21 contract. ...

  • TEXAS MILITARY DEPARTMENT

    TMD - TCA Job Fair Marketing Specialist I (TCA Recruiter)

    1 week ago

    TEXAS MILITARY DEPARTMENT Dallas, United States

    TMD - TCA Job Fair Marketing Specialist I (TCA Recruiter Organization · :TEXAS MILITARY DEPARTMENT Primary Location · :Texas-Dallas Job · :Community and Social Service Employee Status · :Regular Schedule · :Full-timeStandard Hours Per Week:40.00 Travel · :Yes, 5 ...

  • Metroplex360

    Photography Scheduler

    1 week ago

    Metroplex360 Frisco, United States

    Job Description · Job DescriptionHey there · We're on the hunt for a super organized, tech-savvy Photography Scheduler/Admin Whiz to join our close-knit team. Working closely with two other scheduling whizzes you're the kind of person who loves to keep everything running like clo ...